What are the responsibilities and job description for the IT Support Specialist position at GH Metal Solutions?
POSITION PURPOSE: The IT Support Specialist is to maintain an organization's computer systems and networks, ensuring smooth business operations and minimizing downtime. This role involves analyzing, troubleshooting, and evaluating technology issues, providing technical support to both internal clients (employees) and external customers, and ensuring that the IT infrastructure runs efficiently.
ESSENTIAL FUNCTIONS, BASIC DUTIES AND EXPECTATIONS
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Provision and manage servers within a virtualized environment.
- Manage system backups and storage of backups.
- Track and maintain all documentation of hardware failure, installation, repair, and replacement and other documentation as needed.
- Set up and maintain user accounts.
- Provide technical support in a timely manner across the company (this may be in person or over the phone).
- Perform periodic maintenance.
- Repair and replace equipment as necessary.
- Assist in updating the system as needed.
- Maintain security protocols for IT systems.
- Stay current with the latest technology trends to ensure system efficiency, and test new technology to recommend possible upgrades and changes to existing systems.
- Train employees in the use of IT related applications.
- Participate in management meetings as necessary and required.
- Maintain a clean and orderly work area.
- Perform other duties as assigned.
PERFORMANCE MEASUREMENTS
- Compliance with department policies and procedures.
- Job functions are conducted in accordance with established principles, standards, and legal requirements.
- Positive business relations exist with customers (internal and external) and vendors.
- Good coordination and effective working relations with other departments.
- Clear, concise, effective communication with all parties.
- Effective handling and resolution of customer related issues.
- Provide assistance as needed.
QUALIFICATIONS: (Must have valid work authorization to work in the U.S. - visa sponsorship not provided.
EDUCATION/CERTIFICATION: Associate degree in Information Technologies or Computer Information Systems; bachelor’s degree preferred plus 5 years related experience and/or training; or equivalent combination of education and experience.
REQUIRED KNOWLEDGE:
- Information Systems architecture
- Network design
- Virtualization systems
- Project Management
- Technical Troubleshooting
EXPERIENCE REQUIRED: 5 years IT support experience is preferred.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Profit sharing
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $65,000 - $80,000
