What are the responsibilities and job description for the IT Field Support position at Ghai Mgmt | Burger King | California?
IT Field Technician
We are now hiring to add to our
IT department for our Restaurant Company.
Summary
Direct responsibility to develop,
manage, update, document, and support various restaurant technology systems
including software and hardware support, configuration management, quality
assurance, third-party vendor application support, and general user support.
Essential Duties and
Responsibilities include, but not limited to the following :
- Coordinate with software
vendors to prioritize enhancement requests and bug fixes; Ensure successful
system-wide deployment without operations impact.
all systems (hardware and software)
and troubleshooting software, hardware and procedural problems
resulting from procedural, hardware, or software applications issues.
that troubleshooting efforts are completed for recurring problems until
permanent solutions are found
configuration changes and software updates to the restaurants timely. Monitor
the deployment of all changes to ensure completion. Follow-up on failed
deployments and resolve issues.
policies, and procedures that lead to a more efficient and effective customer
service experience
projects regarding software and hardware deployment, staging, configuration,
testing, programming, installations, or upgrades
manner and work successfully in a fast-paced environment
responsibilities as assigned
Experience :
technologies
working knowledge of restaurant systems; Xenial / Sicom POS, Kitchen Display
Systems, Configuration Center (CFC), online ordering, loyalty programs, and new
technologies as needed
experience in restaurant POS administration / management, restaurant support, or
an equivalent combination of education and experience
Wall Screen mounting
knowledge required, including POS, sales, labor, cash, inventory and system
exportsimports.
multiple high priority initiatives in a fast paced highly technical environment
Education :
required.
certified a plus
Competencies :
and possesses strong problem-solving skills
identify trends and dig into root cause of problems
effectively
communication skills, both verbal and written
self-motivated
present technical issues to be understood at a user (non-technical) level
to consistently meet deadlines
collaborative relationships
supervision
Working Conditions :
Position requires talking,
hearing, kneeling, walking, crouching, crawling, grasping, pushing, lifting,
sedentary work, and visual acuity
Conditions include working
inside, working around machines with moving parts and moving objects, radiant
and electrical energy. Occasionally lifting machines, or boxes weighing up to
50 pounds.
Working closely with others and
working alone. Working irregular hours, including evenings and on call
responsibilities (Includes Weekends)
Requirements :
Extensive travel, up to 75%
Valid Driver License
Benefits
Car and cell phone allowance
Medical / Dental / Vision / Critical illness / Accident insurance / Term Life
