Receptionist

Position Overview:

As a Receptionist, you will serve as the first point of contact, providing exceptional customer service to visitors and assisting with various administrative tasks. You will play a crucial role in creating a positive and welcoming environment for all guests and employees.

Key Responsibilities:

1. Greeting Visitors: Welcome all visitors with a warm and friendly demeanor, ensuring they feel valued and comfortable from the moment they arrive.

2. Answering Inquiries: Respond promptly and courteously to inquiries from visitors, clients, and employees, providing accurate information or directing them to the appropriate person or department.

3. Operating Telephone System: Manage a multi-line telephone system efficiently, routing calls to the appropriate individuals and taking detailed messages when necessary.

4. Scheduling and Appointments: Coordinate appointments, meetings, and conference room bookings, ensuring schedules are organized and conflicts are minimized.

5. Administrative Support: Provide general administrative support, including data entry, filing, photocopying, and faxing documents as needed.

6. Mail and Email Handling: Sort and distribute incoming mail and packages, as well as manage outgoing mail and courier services. Monitor and respond to emails directed to the general inbox.

7. Maintaining Reception Area: Keep the reception area clean, organized, and presentable at all times, including replenishing supplies such as brochures, business cards, and refreshments.

8. Security Procedures: Enforce security protocols by monitoring access to the premises, and following established procedures for handling sensitive information.

9. Problem Resolution: Address and resolve any issues or complaints from visitors or employees courteously and efficiently, escalating to management when necessary.

Qualifications:

- High school diploma or equivalent; additional certification in office administration or related field is a plus.

- Proven experience as a receptionist or in a similar customer service role preferred.

- Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels. Bilingual is a plus.

- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

- Proficiency in using office equipment such as telephones, fax machines, and printers, as well as computer applications including MS Office Suite (Word, Excel, Outlook).

- Ability to maintain confidentiality and handle sensitive information with discretion.

- Positive attitude, reliability, and a genuine desire to provide outstanding service to visitors and colleagues.

- The role may require sitting or standing for extended periods and occasional lifting of up to 20 pounds.

This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties and responsibilities may be added, deleted, or modified to meet the needs of the organization.

Benefits:

- Competitive salary

- Health insurance

- Paid time off

- Professional development opportunities

Application Instructions:

To apply, please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position.