Front Desk Receptionist

Ghezzi Psychotherapy Services is a member of the Confluent Health family of physical and occupational therapy companies that is transforming healthcare by developing and educating today’s highly effective clinicians and by providing them with career development pathways to become industry leaders.

As a Remote Benefits Representative Closer, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Ghezzi Psychotherapy Services our values and commitment. ensuring a brighter future for every client.

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

• Engage with clients to understand their financial goals and concerns.
• Present tailored solutions to safeguard their assets effectively.
• Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
• Foster relationships and ensure our clients always have someone they can turn to.

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Education: High School Diploma or equivalent.

• Challenging and rewarding work environment
• Competitive compensation
• Excellent medical, dental, vision, and prescription drug plan
• Generous Paid Time Off
• 401(K) with company match and discounted stock plan
• Career development opportunities within GPS