Job Description
Job Description
Ghost is a private, b2b marketplace that helps scale distribution for the best brands in the world. Ghost works with leading brands in streetwear, apparel, footwear, beauty, and home to find alternative distribution channels for surplus inventory. By providing transparency, data, and a network of vetted buyers, the Ghost platform serves as the backbone for sellers to diversify and optimize their inventory lifecycle. Backed by top VC funds (Cathay, USV, Equal, Eniac), Ghost is one of the fastest growing startups in LA.
About the Role :
We are seeking a highly skilled IT Manager to join our IT team and provide advanced technical support, system administration, and infrastructure management. The ideal candidate will have extensive experience in troubleshooting, network administration, and IT security, ensuring the seamless operation of our IT environment.
This role is based in our Los Angeles office.
- Provide expert-level support for desktop, laptop, and mobile devices, as well as hardware, software, and network-related issues.
- Diagnose and resolve complex IT problems across workstations, servers, and cloud-based applications.
- Maintain and administer Windows and macOS environments, including Google Workspaces and cloud services.
- Manage network infrastructure, including firewalls, VPNs, switches, and routers to ensure secure and reliable connectivity.
- Oversee IT security best practices, including endpoint protection, data encryption, and access control.
- Lead IT projects such as system upgrades, cloud migrations, and cybersecurity initiatives.
- Develop and enforce IT policies, documentation, and standard operating procedures (SOPs).
- Support software deployment, patch management, and remote desktop services.
- Train and mentor junior IT support staff to enhance overall IT capabilities.
- Collaborate with vendors and third-party providers to maintain IT services and procurement.
About You :
Bachelor's degree in Computer Science, Information Technology, or a related field.5 years of experience in IT support, system administration, or network engineering.Expertise in Windows and Mac interfaces, Google Suite, and Office 365 Administration.
Strong knowledge of networking (TCP / IP, DNS, DHCP, VLANs, VPNs, Firewalls).Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.Proficiency in Bash, or Python for automation and scripting.Experience with ITSM tools (e.g., ServiceNow, Jira, or Zendesk).Excellent troubleshooting, communication, and problem-solving skills.Certifications such as CCNA, MCSE, AWS Certified SysOps Administrator, or CompTIA Security are a plus.Technical Skills :
Strong problem-solving abilities and analytical thinking.In-depth knowledge of operating systems (Windows, macOS, Linux).Proficient with remote support tools and ticketing systems (e.g., ServiceNow, Jira).Familiarity with scripting languages (e.g., PowerShell, Python) is a plus.Soft Skills :
Excellent communication skills, both verbal and written.Ability to work independently and within a team.Strong time-management and organizational skills with the ability to handle multiple tasks simultaneously.Strong attention to detail and customer-focused mindset.What you will love :
We believe if we aren't first , we're last! We need to be the best at what we do. We must set the highest standards in our winner-take-all market. We fight for every dollar and never settle. We are all owners, hustlers, and streetfighters - working together to achieve a unified goal.Anything we can do tomorrow, we can do today. We drive a culture of high velocity, leaving no room for analysis paralysis. We promote efficiency and progress in every step we take. If it will help the business, just do it. It's better to get a speeding ticket than a parking ticket.We are a customer-obsessed company and believe in making it magical : Our members are at the center of our universe. We continuously strive to create experiences that are 10x better at every touchpoint. We anticipate their needs and go above and beyond, delivering experiences that surpass expectations.We believe that problems are opportunities and we work together as a team to solve them. Every roadblock is an opportunity for innovation. We tackle problems as a team, welcoming open discourse to deeply understand operational and customer problems to create solutions. No task is too big or too small, and we take on challenges beyond our core responsibilities, spreading optimism and confidence.We embrace radical candor . We embrace difficult questions and uncomfortable answers. Our decisions are grounded in data and facts, leading to meaningful and sustainable outcomes. We value giving and receiving open, honest feedback. We critique ideas, not individuals. We embrace radical transparency and rigorous thinking, avoiding decisions driven by ego or self-interest.Our total compensation for this position can range from $115,000 - $130,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.
Benefits we offer :
Medical, Vision, and Dental with some plans covered at 100%Competitive compensation and equity structure401KUnlimited PTO
Salary : $115,000 - $130,000
