Trade Specialist (Internal)

Reporting to the Client Care Manager, the Trade Specialist is responsible for the day-to-day care of our clients, including the transactional audit of released shipments, database maintenance, creation of new parts and support of the release team.  The Trade Specialist has a full comprehension of the release process, the ability to provide outstanding service to our clients and work with Customs in a professional manner.

Responsibilities:

• Day-to-day Client Care, including problem resolution
• Assisting, teaching, coaching and mentoring team members as needed in support of the day-to day transactional processing and client needs
• Keeping up to date on current CBP regulations and PGA programs, researching as necessary to assist clients and associates
• Engage in carrier, vendor, Customs and client communication via telephone and email
• Audit entries for quality control
• Creation and maintenance of internal client work instructions
• Assist as needed in executing accurate customs entries in brokerage systems for all modes of transportation, ensuring timely processing and submission to Customs
• Client database maintenance, including FTA correlations and updating annual certificates
• Other duties, as required

A Successful Candidate:

• Demonstrate a strong track record of success in their current position
• Ability to represent GHY and be the voice of the company while interacting with clients and colleagues in a professional, collaborative manner
• Exceptional client service skills
• Strong, friendly, upbeat verbal and written communication skills
• Attention to detail and logic with the ability to make objective business decisions and prioritize work in a fast-paced environment
• Excellent analytical and problem-solving skills
•  Ability to make moment of truth decisions to limit liability to GHY and our clients
• Experience successfully navigating different client nuances and SOP’s
• Self-motivated and can work independently
• Can proactively recognize problems and work to resolve them
• Advanced knowledge of US Customs rules and regulations
• Advanced knowledge of Invoice (entry) requirements
• Advanced knowledge of PGA requirements and data elements required for entry
• Advanced knowledge of tariff classification, GRI’s, GN’s and explanatory notes
• Experience with customs brokerage software
• Proficient in Outlook, Word, and Excel
• Tolerance to adversity and the capability to handle stress in a positive manner
• Ability to productively work within tight deadlines

Experience:

• 3 years of related experience
• Certified Customs Specialist (CCS) Designation
• Licensed Customs Broker preferred

Working Conditions:

• Sitting at desk, 90%
• Travel, 10%

Location: 

• Based out of Pembina, ND (lives in MN or ND) or Columbia, SC office (lives in SC or NC)

Position Classification:

Wage dependent upon experience.

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.