What are the responsibilities and job description for the Customer Service Representative position at Gibson Stainless & Specialty Inc.?
Gibson Stainless, a constantly growing B2B manufacturer of stainless steel conduit and fittings, is seeking a motivated Customer Service Representative to join its team. As a privately held, family-owned business, we have proudly delivered top-tier customer service and high-quality products for nearly three decades. Our team values collaboration, excellence, and a strong work ethic.
The Customer Service Representative will serve as the primary point of contact for our established customers and play a vital role in customer experience and maintaining our reputation for excellence. The ideal candidate will have leadership in account management, a passion for helping others and building relationships, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Serve as the lead point of contact for client inquiries, requests, and escalations
- Handle inbound calls and emails from customers professionally and efficiently
- Receive and process customer purchase orders, ensuring accuracy and resolving any discrepancies
- Proactively communicate between clients and internal teams to ensure smooth and timely delivery of products
- Coordinate with other departments to address customer needs
- Build rapport and establish trust with prospective and current customers
- Prepare and deliver high-value job quotes based on project information
- Follow up on quotes, ensuring our quotes are competitive and aligned with market conditions
- Report and update department heads on high profile projects
- Stay up-to-date on product knowledge, company policies, and industry trends
- Generate reports on product sales to inform business decisions
- Assist with general sales and warehouse duties as needed to support the team
Qualifications:
- Proven experience in account management, customer service, or related field
- Bachelor’s degree preferred
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize in a fast-paced environment
- Dedication to attendance and promptness
- Proficient with Microsoft Outlook, Word, and Excel
Benefits:
- Wage, benefit, and bonus package up to $60,000.
- Strong quarterly bonuses (company and performance-based)
- Full benefits package (complete medical, vision, and dental insurance at no additional cost to the employee)
- 401(K) retirement savings plan, offering an employer match up to 7.5% of pay
- $50K Term Life Insurance while an active employee
- Supportive and collaborative work environment
- Interested candidates should submit a resume.
Salary : $50,000