What are the responsibilities and job description for the Concierge position at Gideon Toal Management Services?
The description below is designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications, which may be required of team members assigned to this job classification.
The work of Concierge includes: performing full range of customer service duties in support of Company operations. The Concierge is a personal representation of the service and overall hospitality of the staff and the lounge. While guests are waiting to be checked-in or waiting for assistance, it is the job of the concierge to ensure that the guests are made comfortable and kept informed of the status of their needs or wait times. Upon arrival at the clubroom the Concierge will greet the guest, calling them by name, check credentials and/or process sales and usher guests into the lounge. In some locations, the Concierge may offers drinks to guests who are waiting.
The duties of a Concierge include but are not limited to:
Interacting with airline passengers via premier clubroom/bar environment in a professional and pleasant manner
Welcoming guests by name and assisting them throughout their stay
Knowledgeable about the lounge, each customer and the surrounding area
Communicating with the customer over the phone and in person
Provides all the information that guests need to enjoy their stay. This may include providing information on the facilities and the services able to be booked.
Hand out a wide range of pamphlets and brochures as needed
Certification and/or Food Handlers / Food Managers Permit, as applicable
Possessing basic working knowledge of alcoholic beverages
Performing cash and credit card sales transactions via POS system or cash register, including making change
Restocking food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary
Completing paperwork related to daily sales, cash handling, passenger counts and miscellaneous reporting
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Portland, OR 97218 (Preferred)
Work Location: In person
Salary : $18
