What are the responsibilities and job description for the Director of Operations and Account Management - CT or NJ Only position at Gifted Healthcare?
Job Description
Job Description
Salary : $110,000-$120,000 USD Annually
TheGiftedHealthcareDirectorofOperationsandAccountManagementisresponsiblefordirectingdailyoperationalinitiativesanddrivingthegrowth,sales,andfulfillmentstrategyofanassignedteamofAccountExecutivesandStaffers,toachieveandexceedregionalgrowthobjectives.
Thispositionisremoteandcanbebasedoutof NewJerseyorConnecticut.
PrimaryExpectationsandObjectivesoftheDirectorofOperationsandAccountManagement :
- ResponsibleformanagingtheP & Lfortheassignedregion,ensuringrevenuegrowthandprofitabilityinaccordancewithcompanygoalsandobjectives.
- OverseeateamofAccountExecutivesandStaffers,includingoverallresponsibilityfortheserviceandthegrowthoftheirclients.
- Provideleadership,coaching,support,andvisiontoassignedregionalteamandsupportacreative,collaborative,teamworkapproachthatalignswithourcorevaluesandourGiftedmission.
- CollaboratedailywiththeDirectorofRecruitmenttoidentifytopfulfillmentopportunitiesacrossallservicelines,andthendevelopandimplementstrategicplanstoexceedfulfillmenttargets.
- Monitorclientsatisfactionandfulfillmenttoimprovecustomerserviceandretention.
- MonitorfulfillmentandminimizemissedPRNopportunitieswithinthedesignatedregion.
- CollaboratewithVP,Operations,VP,Sales,andCSIOtodrivesalessupportforgrowthandmanagementofclientrelationships.
- Responsibleforreviewingindividualperformanceontheassignedteam ; DevelopingandutilizingKPIsandmetricstohelpmanageperformance.
- Assess,implement,andadviseleadershiponallproductioninitiativesincludingtheuseofbestpractices,systems,andapproaches.
- Ensuretheteammeetsandexceedsperformancetargetsthatimpactmarketshare,revenuegrowth,andoveralldesignatedprofitgoalachievement.
- LeveragetechnologytoolssuchasCTM,HUBSPOT,Basecamp,DH,LiquidCompass,andallMStoolstodrivebusiness.
- Collect,analyze,andinterpretbusinessmetricdata / reportstoidentifyspecificcriticalkeyindicatorsforprocessimprovementopportunitiesleadingtooptimumbusinessoutcomesforindividualandteamperformancemanagement.
- Providetimelyandconsultativefeedbacktoleadershipregardingclientsandsalesprocess.
- Visitclientsasneeded.
- EnsurecompliancewithdocumentationinCTMandadherenceoftheteamwithworkrules.
- ResponsibletoIdentifycompany / teamareasforimprovementonanongoingbasis.
- Interviewforopenrolesontheteamandassistintrainingtheteamtothehighestlevelofproduction.
- ProvidesuperbinternalandexternalcustomerserviceandpromoteandexemplifyGiftedHealthcaresvaluesDiverse,Resilient,Compassionate,Inclusive,Fun.
PositionRequirements :
The salary range for this position is $110,000$120,000, with the final offer dependent on your skills, experience, location, and level of expertise.
Gifted Healthcare is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status. If you require accommodations during the application or interview process, please contact chakim@giftedhealthcare.com
remote work
Salary : $110,000 - $120,000
