Intake Specialist

Shift details: Full-time employees will work 40 hours per week with multiple shift times available.

• Monday-Friday 7:00 am to 10:00 pm (multiple 8-hour shift options)
• Saturday-Sunday 8:00 am to 4:00 pm (rotating with team)

About Gifthealth:
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

About the Intake Specialist:

The Intake Specialist will be responsible for accurately and efficiently processing incoming prescriptions within the pharmacy management system. This role requires a keen eye for detail, excellent communication skills, and the ability to work effectively within a team to ensure timely and accurate prescription intake and patient care.

Key Responsibilities:

• Prescription Intake: Receive and process incoming prescriptions, ensuring all required information is accurate and complete.
• Verification:  Verify the accuracy of prescription information with healthcare providers as needed, resolving any discrepancies promptly.
• Collaboration:  Work closely with pharmacists, pharmacy technicians, and other healthcare professionals to ensure a seamless intake process.
• Documentation:  Maintain accurate and thorough records of all prescription intake activities and communications.
• Customer Service: Provide exceptional customer service to patients and healthcare providers, addressing inquiries and concerns promptly and professionally.
  
• Problem Solving: Identify and resolve issues related to prescription intake, including missing or unclear information.
• Compliance: Adhere to all regulatory requirements and company policies regarding prescription intake and patient privacy (HIPAA).
• Patient Communication: Communicate with patients to obtain necessary information or clarification regarding their prescriptions.
• Data Entry:  Accurately enter prescription information into the pharmacy management system, including patient details, medication, dosage, and prescribing physician information.

Qualifications:

• High school diploma or equivalent required. Additional education or certification in healthcare or pharmacy technology is a plus.
• Previous experience in customer support, service, or success roles, preferably within healthcare and/or high-growth startups (minimum 2 years).
• Skills
  • Excellent data entry and computer skills, with the ability to work in multiple systems
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Knowledge of medical terminology and pharmacy operations is a plus
  • Strong problem-solving abilities
  • Effective communication skills, both verbal and written
  • Strong attention to detail and accurac

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer for extended periods. 
• Ability to lift and carry up to 20 pounds occasionally.

Working Conditions:

• Work is typically performed in an office or pharmacy environment.
• May require occasional evening or weekend hours based on business needs.

Our Offer:

• Competitive Salary: $16.00 - 20.00 per hour
• Benefits Package: Comprehensive healthcare benefits offered by Gifthealth and a 401k plan with employer match.
• Work-Life Balance: Generous time off package with opportunities to work from home and flexible scheduling.
• Professional Development: On the job training and development, opportunities for web-based learning and support with certification programs.
  
• Inclusive Culture: Gifthealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Salary : $16 - $20