What are the responsibilities and job description for the Senior Business Intelligence Analyst position at Gifthealth?
Senior Business Intelligence Analyst - Internal Operations
Excellence - BIDADS
Position Overview:
We are seeking a Senior Business Analyst to join our data and analytics team, focusing on driving operational excellence through data-driven insights and solutions. This role will be crucial in supporting internal business partners, developing comprehensive reporting solutions, and fostering a data-driven culture across the organization.
Key Responsibilities:
Internal Analytics & Reporting
- Design and implement a self-service data tool for internal business users
- Design and maintain internal dashboards and reporting systems for tracking operational KPIs, MSA/SLA performance and key operating measures
- Develop and implement metrics for measuring team performance and operational efficiency
- Create automated reporting solutions to streamline internal processes
Partner with department heads to identify and track success metrics - Product development support
Training & Enablement - Lead training programs for business users on self-service analytics tools
- Create documentation and user guides for internal reporting systems
- Mentor business users in data analysis best practices
- Build and maintain a knowledge base for common data requests and analyses
Process Optimization - Actively lead and participate in process optimization workshops
- Identify opportunities for process improvement through data analysis and drive data driven decisions
- Actively partner and collaborate with various internal business partners to solve complex problems, provide key insights on day-to-day operations, provide insight for future planning, growth
- Implement data governance standards for internal reporting
- Collaborate with engineering and infrastructure to ensure data accuracy and system reliability
- Develop and maintain data quality monitoring processes
Required Qualifications: - 10 years of experience in healthcare business analytics or related field
- Expertise in visualization tools (Power BI, Tableau, Looker, etc.)
- 5 years of experience in healthcare/pharmaceutical analytics
- Proven track record of implementing self-service analytics solutions
- Strong project management and process improvement skills
- Strong knowledge base of pharmacy, distribution and hub services operations models
- Deep understanding of compliance and regulatory requirements
Deep understanding of Consumer and HCP
Technical Skills: - Advanced analytics and database management
- Business intelligence tools (Power BI, Tableau, Looker, Domo, Metabase)
Excel (advanced level) - Deep understanding of data modeling and architecture
- Healthcare and Pharmacy data structures and terminology
- Ability to manage and maintain a roadmap, familiar with Agile Methodologies
- Maintain current knowledge of Security, BI Tools, AI and other leading technology capabilities
Soft Skills: - Self-starter and ability to manage multiple workstreams and prioritize based off business needs
- Have a strong desire to analyze, compile, create and understand data
- Bring solutions and insights forward
- Ability to navigate complex issues and bring a can do attitude for solutions
- Excellence in training and knowledge transfer
- Strong written and verbal communication
Problem-solving and analytical thinking - Team collaboration and ability to lead others
- Stakeholder management
Impact & Deliverables: - Establish standardized reporting frameworks for operational metric
- Enable growth and scalability through operational excellence and efficiency
- Provide insights to drive data driven decision making
- Reduce manual reporting effort through automation
- Increase adoption of self-service analytics tools
- Improve data literacy across the organization
- Create scalable solutions for performance tracking
Healthcare Industry Knowledge: - Understanding of healthcare operations and workflows for Pharma, Pharmacy, Payer and Patient
- Knowledge of healthcare compliance requirements
- Expertise in healthcare data privacy standards
- Experience with metrics, measures and KPIs used in healthcare
Education: - Bachelor's degree in Business Analytics, Information Systems, or related field
- Advanced degree preferred
- Relevant certifications in analytics or project management a plus
Work Environment: - Collaborative team setting
- Remote position with the ability to be onsite as needed in Columbus, OH
- Mix of strategic and hands-on work
- Opportunity to influence data strategy
- Focus on continuous improvement and innovation
Success Metrics: - Reduction in ad hoc report requests
- Product flywheel output
- Creation of a self-service analytics portal
- Training and adoption of self-service portal
- Established operations dashboards and KPIs
- Documented impact and outcomes in operational effectiveness
- Positive feedback from internal stakeholders on insights and ability to make data-driven decisions
- Successful implementation of reporting solutions
Growth and scalability of operations
This position offers the opportunity to shape the future of our internal analytics capabilities while working with cutting-edge tools and technologies in the healthcare space.
