What are the responsibilities and job description for the Desktop Support Engineer position at GiGa-Ops Global Solutions?
Job Overview
We are seeking a skilled and personable Desktop Support Engineer to join our team in Milwaukee, WI. This role is highly customer-focused, with most of the day spent at the Tech Bar, assisting end-users, including C-level executives, with their IT concerns. The ideal candidate will have strong technical knowledge and exceptional interpersonal skills to provide outstanding support in a corporate environment.
Key Responsibilities
This position involves working at the Tech Bar, where you will address users’ IT concerns face-to-face in a fast-paced environment. Candidates should be comfortable with in-person interactions and be adaptable to varied technical challenges.
Skills: c,bar,software,basic networking,other,sccm,customer,interpersonal communication,microsoft office suite,customer service,skills,it,basic,servicenow,desktop support,c-level,windows 10
We are seeking a skilled and personable Desktop Support Engineer to join our team in Milwaukee, WI. This role is highly customer-focused, with most of the day spent at the Tech Bar, assisting end-users, including C-level executives, with their IT concerns. The ideal candidate will have strong technical knowledge and exceptional interpersonal skills to provide outstanding support in a corporate environment.
Key Responsibilities
- Provide onsite desktop support to end-users, ensuring issues are resolved efficiently and professionally.
- Manage and resolve IT tickets using ServiceNOW or similar ITSM tools.
- Assist with software installation and updates using SCCM and Software Centre.
- Troubleshoot basic networking issues, including connectivity and configuration problems.
- Deliver exceptional customer service while interacting with C-level clientele and other staff members at the Tech Bar.
- Document and track support activities accurately in the ticketing system.
- Collaborate with other IT teams for escalation and resolution of complex issues.
- Experience:
- Minimum 2-3 years of onsite desktop support experience in a corporate environment.
- Familiarity with ServiceNOW for ticket management is required.
- Proficiency in using SCCM and Software Centre for software deployment and troubleshooting.
- Technical Skills:
- Basic understanding of networking principles (e.g., TCP/IP, DNS, DHCP).
- Knowledge of standard operating systems and applications (e.g., Windows 10, Microsoft Office Suite).
- Soft Skills:
- Strong interpersonal and communication skills.
- Ability to maintain professionalism while working with high-level stakeholders.
- Problem-solving mindset with a customer-first approach.
This position involves working at the Tech Bar, where you will address users’ IT concerns face-to-face in a fast-paced environment. Candidates should be comfortable with in-person interactions and be adaptable to varied technical challenges.
Skills: c,bar,software,basic networking,other,sccm,customer,interpersonal communication,microsoft office suite,customer service,skills,it,basic,servicenow,desktop support,c-level,windows 10
Salary : $60 - $100
