Floor Manager

Position Summary:

As a member of the leadership team, this Floor Manager position is responsible for overseeing the daily activities, schedules and assignments of the IT Service department staff and activities to support the General Manager in achieving a profitable store location to include MOD shifts/responsibilities.

Overall Duties:

o Oversee staff and fulfills staffing needs for regular store hours, as well as special events or high -traffic times.

o Build a collaborative relationship with General Manager and fellow managers to consistently exemplify outstanding company culture

o Supports maintaining and motivating a positive sales team

o Support recruiting efforts through attending in-store recruiting events

o Responsible for the management of the service department to include profitability of services, rentals, returns and personalization.

o Actively listen to customer needs and resolves issues, ensuring positive and long-term customer relationships.

o Partner with the Warehouse team to: ensure policies and procedures for product transfers, support E-COMM orders and manage loss prevention through inventory controls

o Continuously developing knowledge of category products to ensure company maintains best practices, makes recommendations to improve product mix and supports overall customer satisfaction in GigaParts business model

o Maintains the highest standards of quality and service.

o Maintains overall store organization and cleanliness.

o Opening and/or closing the store as needed

o Embraces and promotes GigaParts’ mission, vision and values.

o All other duties as assigned.

Required Skills/Abilities:

· Excellent written and verbal communication skills

· Analytical, with problem-solving abilities

· Resolution skills

· Ability to analyze and adapt to customer needs

· Strong organizational skills and multi-tasking, attention to detail

· Work independently with minimal supervision

· Pride in ensuring the best customer experience

· Ability to work in a fast-paced environment

Basic Qualifications:

· Two years of related experience as a supervisor or manager in business or related fields

· 2 years of sales or customer service experience

Preferred Qualifications:

· Retail experience

· Consumer electronics or hobbyist experience

Physical Requirements:
· Prolonged periods of both desk work and walking, lifting and squatting

· Must be able to lift up to 50 pounds at a time

· Full-time: Minimum 50 hours a week, must be willing to work a flexible schedule based on the needs of the store

(to include opening/closing, Saturday and Sunday shifts)

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• GigaParts is a Drug Free Workplace. Will you submit to a drug test through hair and urinalysis prior to employment?
• Do you have a valid driver's license?
• If the position requires driving while on duty, will you submit to a driving record check?
• GigaParts participates in E-Verify. Are you legally authorized to work in the United States?
• Have you ever been convicted of a felony?
• Will you submit to a pre-employment background check/screening?

Education:

• High school or equivalent (Required)

Experience:

• Retail management: 2 years (Required)
• Management: 5 years (Required)

Work Location: In person

Salary : $55,000 - $60,000