New Sacaton Market - Warehouse Supervisor

Hiring Mission:

Gila River Business Enterprises is looking for a natural leader with a passion for creating an exceptional grocery shopping experience. We're especially interested in candidates familiar with Gila River Indian Community or other Native American Communities, who can bring insight and experience to serving our customers. If you're ready to bring energy, leadership, and great merchandising standards to a brand-new market, we'd love to connect with you!

Summary:

The Warehouse Department Supervisor is responsible for overseeing the daily operations of the warehouse, ensuring efficient workflow, and maintaining a safe and organized environment. This role includes managing a team of warehouse staff, maintaining accurate inventory levels, upholding product quality, and ensuring a seamless customer experience through effective merchandising and timely order fulfillment. The Warehouse Department Supervisor plays a vital role in driving operational excellence and achieving organizational goals through strong leadership and process optimization.

Responsibilities:

Operational Oversight:

• Oversee the daily operations of the warehouse, ensuring timely receipt, storage, and shipment of goods.
• Maintain a clean, organized, and safe working environment, adhering to all safety and sanitation standards.
• Monitor warehouse equipment and schedule maintenance as needed to avoid operational disruptions.
• Implement and refine warehouse policies and procedures to enhance efficiency and accuracy.

Team Leadership:

• Manage and train Warehouse department staff, including scheduling, coaching, and performance evaluations.
• Facilitate training programs on safety, product handling, and customer service for new and existing employees.
• Conduct regular team meetings to communicate updates, set priorities, and address challenges.
• Promote a collaborative and motivated team environment.

Vendor Product Quality:

• Inspect incoming shipments for quality, accuracy, and compliance with vendor agreements.
• Coordinate with vendors to address product discrepancies or quality concerns.
• Maintain records of product issues and resolutions to inform future procurement decisions.

Inventory Integrity:

• Manage inventory control processes to ensure accurate stock levels and minimize discrepancies.
• Conduct regular cycle counts and reconcile variances promptly.
• Collaborate with procurement and sales teams to maintain appropriate inventory levels.
• Utilize inventory management systems effectively to track and analyze stock movements.

Merchandising:

• Plan and implement efficient storage layouts to optimize warehouse space and improve accessibility.
• Ensure products are stored and displayed according to company guidelines and safety standards.
• Coordinate with store leaders and marketing teams to support promotional activities and seasonal campaigns.

Customer Experience:

• Foster a culture of exceptional customer service, addressing customer needs promptly and professionally.
• Ensure timely and accurate order fulfillment to meet customer expectations.
• Collaborate with customer service teams to resolve order-related issues.
• Maintain a customer-centric approach by continuously improving warehouse operations to enhance satisfaction.

Required Qualifications:

• High School diploma or GED.
• Two (2) years experience in merchandising and/or management in a retail or related environment.
• One (1) year of supervisory experience in a grocery store or related environment.
• One (1) year of experience with the technical skills to assist as needed within the department.
• Certification in safety, sanitation, or warehouse equipment (e.g., Forklift, Servesafe, OSH certification) or attained within 30 days of hire.
• Certification in CPR and First Aid within 90 days of hire.
• A satisfactory result obtained through a test for illegal drugs.
• Acknowledge and agree to maintain a drug-free workplace.

Preferred Qualifications:

• Associate's degree in business administration, management or related field.
• Demonstrated ability to inspire and lead a diverse team in achieving department goals.
• Collaborative mindset to work with other grocery departments, such as meat or produce.
• Excellent customer service and professional etiquette.
• Superior organizational skills with attention to detail.
• Effective communication abilities, both verbal and written.
• Ability to address customer concerns and unanticipated problems professionally.
• Self-starter with the ability to multitask in a fast-paced environment.
• Proficiency in identifying and implementing process improvements.
• Capability to execute effective merchandising standards as assessed through regular audits.
• Familiarity with department equipment maintenance and customer service best practices.
• Knowledge and experience working with Gila River Indian Community or other Native American Communities.
• Proficient in MS office and other relevant workplace tools.