What are the responsibilities and job description for the Service Sales Representative position at Gillette Air Conditioning?
Position Summary
This position is responsible for direct, outside sales of Gillette Air Conditioning Co., Inc. HVAC-related mechanical services and equipment, including but not limited to Customized Service Agreements, service repairs, equipment retrofit projects and new construction, for all of the company’s business units.
Essential Functions
The essential functions include, but are not limited to, the following:
§ Direct sales of the company’s services, including prospecting leads, preparing proposals and quotations, negotiations and closing sales. Ensures that a high level of customer satisfaction is maintained and that sales revenue, gross margins, product mix and contract renewal rates meet or exceed assigned targets.
§ Participates in training. Attends meetings, trade shows, seminars and other training and networking events as required or requested.
§ Keeps informed of industry information of interest to customers. Tracks industry trends. Checks on competitive activity and develops new methods of attaining new business.
Other Duties
§ Investigates customer complaints regarding services/products provided.
§ Performs other job-related duties and responsibilities as may be assigned from time to time.
Minimum Qualifications
§ At least five years of relevant sales experience.
§ Demonstrated selling, problem solving and negotiating skills.
§ Experience with HVAC equipment.
§ Bachelor's degree or equivalent combination of education and experience.
§ Excellent oral and written communication skills and computer literacy.
Additional Proficiency Qualifications
§ Demonstrated presentation skills.
§ Candidate must also complete a satisfactory behavioral profile assessment, drug screen and a satisfactory background check.
Sales Skills
§ Prospecting
- To continually search for new customers using all available resources and leads. To actively pursue and contact these prospective customers as a planned sales activity.
§ Qualifying
- To make qualifying presentations to new prospects for the purpose of identifying customer needs, wants, problems and potential problems.
- To qualify prospects and decide whether or not to pursue the prospect and/or what products or solutions to propose.
- To actively pursue and make qualifying presentations as a planned sales activity.
§ Strategy
- To understand the customers’ organization and identify key decision makers. Identify your sponsor or sponsors.
- To create a time table of events and a decision matrix that will lead to favorable decisions and an order.
- To actively pursue and follow this strategic sales plan for each prospect.
§ Sales Proposals
- To make effective sales presentations that clearly identify to the customer:
FEATURES of the proposal
FUNCTIONS of the proposal
BENEFITS of the proposal
- To answer all questions and objections presented by the customer and turn each question or objection into a benefit statement.
- To actively pursue and make proposals as a planned sales activity.
Gillette Air Conditioning Company Inc's commitment is to fulfill our customer's needs by serving the community and the mechanical industry by contributing its time, leadership, and expertise in providing professional mechanical installation and service.
Our most important asset is our family of skilled, loyal, and professional employees.
Achieving customer satisfaction will assure long-term stability, profitability, growth, and personal and career fulfillment for all.
YOUR COMFORT IS OUR COMMITMENT
Gillette Air Conditioning is committed to our core values:
Safety: By being alert, aware, and planful.
Professional: Through integrity, leadership, structure, and consistency.
Relationships: Built upon faith, family, teams and our customers.
Ingenious: Bringing innovation, resources, adaptability, and imagination.
Can Do: We are motivated and committed through teamwork and pride
Gillette is always looking for the right people to fill out our team!
