What are the responsibilities and job description for the Order Management Representative position at Gilson?
Key Responsibilities
The Customer Support Coordinator at Gilson is responsible for providing outstanding customer service and support. This role involves managing customer inquiries, processing orders, and developing a strong understanding of our products and procedures.
Main Tasks
- Handle customer inquiries and resolve issues in a prompt and courteous manner.
- Manage customer orders, including processing sales orders, returns, and internal transfers.
- Provide technical support and answer customer questions regarding product availability and pricing.
- Foster strong relationships with the Sales and Service teams to ensure seamless customer experiences.
Requirements
- Demonstrated ability to work well under pressure and meet deadlines.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office and database applications.
- 1 year experience in customer service or inside sales.
