Customer Service Representative (CSR)

.Gilton Solid Waste Management Company, Inc. (Gilton) is a privately owned and locally operated waste management and diversion company with its corporate office in Oakdale, California that specializes in the collection, transport, and processing of waste generated by residents and businesses. For more than seven decades, Gilton has been setting the standard for waste management services in the Central Valley.

It is a very exciting time to be part of the Gilton team as we continue to make a positive impact on the cities and communities that we serve. If you want to be part of something special in a family-oriented company that values its employees and customers, we are looking to add experienced and motivated people to our team.

Please contact us if you are interested in exploring how Gilton can help you achieve your career goals while maintaining the needed work/life balance in a fun, friendly, and supportive team environment.

For more information and to apply contact us at HR@Gilton.com.

We are currently hiring for full time Customer Service Representatives to work 8:00AM to 5:00PM Monday thru Friday.

Customer Service Representative (CSR)

We are seeking Customer Service Representatives (CSRs) with strong communication skills and a passion for providing quality service to our customers. Customer service is our number one priority at Gilton. Our CSRs play a significant role in delivering superior service through thoughtful relationship building and effective and efficient responses to our customers’ concerns and requests. Our CSRs are in continual contact with our team of drivers to ensure that customer needs are met.

Key Responsibilities and Accountabilities:

The primary responsibilities of the Customer Service Representative (CSR) are to answer incoming calls as they are presented, identify needs and resolve customer requests, which includes but is not limited to: assisting with customer transactions, answering general questions or inquiries, providing product information, troubleshooting and researching customer concerns, and directing calls to the appropriate departments. This role delights our customers with the highest level of service available in an efficient and courteous manner while striving for a first call resolution. Key duties will include:

• Answer incoming calls, properly verify caller and determine the caller’s needs in an effort to resolve their request in an efficient manner.
• Identify products/services that are beneficial to customers and provide information about the added value these additional services offer.
• Perform customer transactions with a high level of accuracy, including but not limited to disputes, address changes, over the phone payments, and conduct research as necessary to ensure a one call resolution.
• Fully understand information and services available on our company website and educate customers on self-serve requests and products such as Online Service Requests and Bill Pay Services.

· Performs other duties as assigned

LOCATION: OAKDALE, CA

Qualifications (Knowledge, Skills and Abilities):

• Ability to efficiently and effectively handle calls of heavy volume (50-100 per day), including documentation and resolution.
• Produces work that is accurate and complete.
• Rebounds from setbacks and adversity when facing difficult situations.
• Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
• Interpersonal skills - interacts effectively with individuals both inside and outside of Gilton; relates openly and comfortably with diverse groups of people.
• Demonstrates a commitment to Gilton’s mission, core values and core behaviors.
• Time management and organizational skills. Uses time effectively and efficiently.
• Ability to navigate computer programs and resources simultaneously.
• Ability to handle confidential information with appropriate discretion.
• Ability to speak and be understood in English.
• High school diploma or general education degree.

Physical: While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical activities over and over.

Benefits: We offer flexible work schedules that allow a work/life balance and nights at home. Our benefit package includes:

· Medical

· Dental

· Vision

· Life Insurance

· 401(k)

· Paid PSST

· Vacation

· Paid Holidays

Core Values:

· Honesty

· Humility

· Integrity

· Respect

· Trust

Gilton Solid Waste Management, Inc. is an Equal Opportunity Employer, and we welcome resumes from individuals who are passionate about helping our customers fulfill their objectives. The right candidate will hold themselves accountable in aligning their work and everyday lives with our core values.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Oakdale, CA 95361 (Preferred)

Work Location: In person

Salary : $20 - $22