What are the responsibilities and job description for the Commercial Systems Technical Product Specialist position at Girbau North America?
What it’s Like to Work Here
“Friendly”, “family-oriented”, “collaborative”, “fun”, “flexible” … we asked our team, and these are just a few words used to describe what it’s like working at Girbau North America. Our team members all share a positive attitude and passion and commitment to provide excellent support to each other and our customers. Our culture, plus continuous opportunities for growth, have resulted in an industry-low turnover rate. Don’t miss out on this rare opening with us!
A Day in the Life as a Commercial Systems Technical Product Specialist
As a Commercial Systems Technical Product Specialist, you will will provide daily phone support by communicating and directing end users and/or distributor technicians to a safe and sequential diagnosis of required repairs relative to field service and product installation issues. This is also a hands-on type of position where you will routinely repair various types of commercial laundry equipment. Responsibilities include:
- Troubleshooting and diagnosing manufacturer level technical service issues for customers and distributor service personnel relating to product installation and service questions.
- Assisting in-house and external salespeople and consumers regarding issues related to product installation and operating requirements.
- Performing service training assistance as required both in house and at distributor locations.
- When qualified, traveling to customer location to perform maintenance and/or training.
- Assisting in creation and development of product improvement/technical support projects, service-related videos, and technical bulletins.
- Testing, troubleshooting, repairing, converting, and rebuilding Girbau branded products, as needed.
- Assisting with basic building maintenance.
What You Need
- Associate's degree in an electrical or mechanical related field, or equivalent work experience in lieu of a degree.
- 2 years of field service experience in the commercial laundry industry or related field.
- Solid electrical, mechanical, hydraulic and pneumatic technological aptitude.
- Ability to read and understand electrical schematics and/or wiring and editing existing diagrams.
- Solid understanding of electrical diagnostics and service of electronic and electromechanical components.
- Excellent verbal and written communication skills.
- Excellent customer service and problem-solving skills.
Competitive benefits package for full-time employees:
- Health insurance - 100% employer-paid*
- Dental insurance– 100% employer-paid*
- Vision insurance– 100% employer-paid*
- 401(k) with company match
- Life insurance & disability coverages
- Flexible spending account for healthcare and dependent care
- Paid time off
- 11 paid holidays your work anniversary
- Flexible scheduling
- Staff development and training
- Employee assistance program
- Advancement opportunities
- Economic support and wellness reimbursement programs
