What are the responsibilities and job description for the Conversion Specialist position at Girl Scouts of Eastern MA?
For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. At Girl Scouts of Eastern Massachusetts (GSEMA), we foster a powerful all-girl space that values collaboration over competition, inspiring girls to turn their dreams into reality.
Girl Scouts of Eastern Massachusetts (GSEMA) has a full-time opportunity available for a Conversion Specialist
In the diverse customer-facing role, the Conversion Specialist will play a key role in supporting membership growth within an assigned region. This position is responsible for ensuring smooth membership registration processes, including troop placement, resolving technical registration issues, facilitating volunteer role changes, and managing council transfers. The Conversion Specialist collaborates closely with new volunteers throughout the onboarding process and assists families in identifying Girl Scout opportunities that align with their scout’s unique needs and interests.
Some of the key responsibilities include:
- Facilitate troop placement and other Girl Scout participation for both youth and adult members.
- Troubleshoot technical issues during the registration and/or renewal process, ensuring a positive customer service experience.
- Support new troop leaders through the onboarding process, guiding them to complete the necessary and required steps and successfully establish their troop.
- Collaborate with regional membership support team to ensure that Girl Scouting is accessible and open to all youth and adult members reviewing and updating troop and enrollment.
- Work cross-functionally within the council to develop and implement innovative strategies to increase membership and provide exceptional support for volunteers.
- Contribute to seasonal and special projects as needed, including partnering extensively with other departments to promote and support membership participation in key programs such as summer camp and the Fall and Cookie Product Programs.
Skills and qualifications needed for this role:
- Bachelor’s degree or professional work experience; Experience working in a membership or volunteer-based organization or in a diverse customer- facing role is preferred
- Open to new or recent college graduates with a strong desire to learn and grow.
- Proficiency in the use of Microsoft Windows and Office suite and experience working with various database software. Salesforce experience a plus but not required.
- Excellent verbal and written communications skills with the ability to convey ideas and information clearly and effectively.
- Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work efficiently in a fast-paced environment, both independently and as part of a team.
- Proven ability to identify, analyze and solve problems effectively while managing diverse personalities and adapting to change.
- Prior Girl Scout experience is a plus.
- Bilingual abilities are valued but not required.
Join Us in Making a Difference!
At Girl Scouts of Eastern Massachusetts, we strive to create transformative learning experiences and leadership opportunities for our youth members. Diversity, equity, inclusion, and racial justice (DEI/RJ) are woven tightly into our mission of supporting and nurturing girls of courage, confidence, and character, who make the world a better place. We believe in fostering a culture that celebrates differences, promotes unity, and creates growth opportunities for our employees. Girl Scouts of Eastern Massachusetts is an Equal Opportunity Employer. Read more about our commitment to Diversity, Equity, Inclusion, and Racial Justice!
We Offer Amazing Benefits:
- Work-Life Harmony: Generous paid time-off benefits, including vacation, sick leave, and holidays.
- We've Got You Covered: Full medical and dental benefits, plus no-cost group life insurance, disability coverage, and an Employee Assistance Program.
- Investment in Your Future: Plan for your retirement with 403(b) Retirement Savings Plan. We also support your career growth with paid time for training and other development opportunities.
- Special Girl Scout Perks: Take advantage of discounts on Girl Scout merchandise at the Council Shop. Eligible family members can enjoy discounted rates for up to two (2) weeks at GSEMA summer camps. Experience the outdoors and connect with the Girl Scout spirit through outdoor activities and staff camp days.
Explore more about these benefits and join us in shaping a brighter future at GSEMA. Visit our careers page at GSEMA Careers.
Go For It
Research shows that women and members of historically marginalized groups do not apply to jobs where they feel they don’t hit 100% of the requirements. If this is how you feel after reading through this posting, we encourage you to apply anyway!
This position requires successful completion of background checks and a current Girl Scout membership.
Reasonable accommodations may be made to enable individuals to perform the essential functions of the job.
