e-Learning Developer

Company Overview

Girl Scouts of Greater Los Angeles (GSGLA) is the largest girl-serving nonprofit agency in the Los Angeles region. Our mission is to build girls of courage, confidence, and character, who make the world a better place. www.girlscoutsla.org.

Our core values of Integrity, Clarity of Purpose, Accountability and Respect represent how we behave on a day-to-day basis. These are the specific behaviors that are imperative and encouraged in our company culture.

We are committed to building a diverse staff that reflects the communities we work alongside, and we value diversity, equity and inclusion in our workplace.

We encourage all qualified individuals to apply, and strongly encourage people from underrepresented groups to apply. In addition, reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Position Summary

Girl Scouts of Greater Los Angeles (GSGLA) is seeking a savvy team player who thrives in a collaborative, innovative work environment. The candidate who fills this position will be working at an exciting and pivotal time as we find innovative ways to provide interactive training for girls, leaders, and volunteers. This person will provide exceptional opportunities to our Girl Scout members and fulfill the Girl Scout mission.

The e-Learning Developer is responsible for designing, developing, and implementing engaging interactive eLearning experiences in partnership with the Volunteer Development Team. They work collaboratively across functional areas to identify training needs, then provide technical, design, and layout support ensuring high-quality and professional training as needed. The e-Learning developer manages and conducts quality assurance review of all online training by gathering feedback to evaluate and measure the effectiveness of course content. The e-Learning Developer works collaboratively with members of all Girl & Volunteer Experience teams as well as cross-functionally with other departments to ensure achievement of the goals of Girl Scouts of Greater Los Angeles.

The ideal candidate will have a passion for all things training! We are looking for a solution-oriented individual who thrives on social interaction and puts practices in place to nurture and grow the department.

Essential Duties & Responsibilities

• Designs, develops, updates, and implements engaging, interactive e-learning experiences in partnership with the Volunteer Development Team.
• Leverages experience with e-learning software to complete learning modules efficiently and effectively to specification.
• Apply an eagerness to learn to all aspects of position, with a particular emphasis on becoming an Articulate subject matter expert. Articulate training is available.
• Recommends and implements new eLearning development approaches to the Volunteer Development Team.
• Writes effective copy for both curriculum and marketing purposes.
• Manages multiple program development projects simultaneously by prioritizing project deadlines, ensures that any problems are addressed, escalated when needed, and resolved quickly.
• Ensures that training and course materials are current, relevant to training needs, and align with GSUSA and GSGLA program requirements and overall council strategies.
• Works collaboratively across functional areas to identify training needs, then provide technical, design, and layout support ensuring high-quality and professional training as needed.
• Ensure consistency and comparability of curriculum between the in-person, blended, and online delivery methods.
• To provide courteous, consistent, professional, and knowledgeable customer service.
• Monitors and supports online learning assets and supports volunteers by troubleshooting their technical issues.
• Designs and delivers training to meet the needs of adults from diverse populations. Promote diversity in every aspect of Girl Scouting.
• Ensures that all e-learning, related resources, and publications reflect and are sensitive to the ethnic, religious, social, and economic diversity of the council jurisdiction.
• Able to work independently and collaboratively to deliver high-quality results on time.
• Assume other related duties and responsibilities and provide backup support to other units/functions as assigned.
• Other duties as assigned.

Required Knowledge, Skills and Abilities

• Knowledge of LMS systems and creating compliant content that functions within an LMS.
• Knowledge of instructional design adult learning principles, assessment, needs analysis, and job task analysis.
• Ability and willingness to learn new systems and have demonstrable skills in word processing software, spreadsheets, and presentations. (Such as Microsoft Suite, Adobe, etc.).
• Proven ability in designing learning courses in a variety of delivery approaches, including instructor-led, web-based, and blended learning methods.
• Demonstrated ability to write effective and engaging copy for curriculum and marketing purposes.
• Ability to apply knowledge of layout and design principles to create graphics that convey messaging in congruence with GSGLA and GSUSA communication strategy.
• Ability to plan, organize, delegate, and implement a multi-faceted workload with minimal supervision.
• Outstanding interpersonal and communication skills. Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying, prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Customer responsiveness. Seeks and acknowledges the views and ideas from customer (internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
• Project management. Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines, formulate short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipate issues, obstacles, or opportunities that may impact plans or actions; establish courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Excellent independent decision-making skills and strong resourcefulness. Proven record of functioning as a self-starter who can work independently with minimal oversight and take initiative; demonstrated flexibility, adaptability, self-management, and organization.
• A demonstrated commitment to service excellence and customer satisfaction
• Technical computer skills in Microsoft Office Suite and customer relationship management systems, preferably Salesforce.
• Bilingual preferred.
• Ability to spend time sitting, utilizing the computer, and standing and walking throughout the facilities.
• Ability to travel via personal vehicle or public transportation to various facilities throughout the region.
• Ability to lift up to 15 pounds periodically.
• Flexibility to attend evening and/or weekend meetings and/or events
• Able to perform this job safely, without endangering the health or safety of themselves or others.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Recommended Education, Training and Experience

• Bachelors degree or equivalent work experience
• Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, custom animations/interactions, graphics, etc.
• Experience with the following content authoring tools: Articulate 360, including Storyline, Rise, and Review.
• Experience with the Video Animation tool, Vyond.
• Experience with Adobe suite, including Captivate, Photoshop, Illustrator, and Audition.

GSGLA Employee Requirements

• Comply with state-mandated reporter training
• Attend GSGLA signature events and/or other activities as assigned

Benefits / Other

Employees of GSGLA receive a competitive benefits package and paid time off, including the closure of its offices the second and fourth Monday of every month. Full time staff are eligible to opt into plans that cover medical, dental, vision, life and even pet insurance, an employee assistance program, as well as a 403(b)-retirement plan.

Vaccination Policy

Girl Scouts of Greater Los Angeles requires its employees to be vaccinated against COVID-19, subject to certain exemptions as required by law. New hires working at Girl Scouts of Greater Los Angeles must be fully vaccinated upon hire. Please contact the People & Culture Department for a copy of the vaccination policy.