Member Experience Manager

Join Our Collaborative Team!

At Girl Scouts of Montana and Wyoming, we offer amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better. Work to your full potential in a passionate and diverse environment at Girl Scouts of Montana and Wyoming and create positive change in women’s lives.

Your Role

As our Member Experience Manager for the Missoula, MT region, you will help achieve Girl Scouts of MT & WY’s overall membership and retention goals for adults and girls through the support of volunteers and will be responsible for the onboarding, training, and support of troop leaders throughout the region. As an MEM, you support and retain girl members by creating, coordinating, and delivering quality programs and events for girl members. You have the privilege of promoting Girl Scouting as an inclusive sisterhood that provides a safe space for girls.

The Member Experience Manager

• Serves as the main point of contact for the Missoula area, relaying pertinent information to council staff to guide volunteers to additional support services and resources
• Guide potential adult and girl members by phone calls, email, and other communications and coordinate the placement of registered girls and adults into appropriate troops and volunteer roles
• Responsible for implementing and assessing comprehensive year-round recruitment and membership support strategies that increase girl and volunteer membership and enhance retention
• Cultivates relationships with appropriate community leaders, organizations, and businesses to increase visibility of Girl Scouts in the community
• Plans, coordinates, and implements council programs to provide fun, engaging participation options for all girl members, including in-person and virtual program experiences
• Frequent travel throughout the designated region required

The Qualified Candidate will have

• Bachelor’s degree in related field, prior experience in sales, marketing, community relations, and/or equivalent combination of education and experience
• Strong working knowledge of Microsoft Office programs preferred
• Valid driver’s license with clean driving record and proof of insurance
• Ability to develop marketing and social media campaigns and strategies including content ideation and implementation schedules
• Previous non-profit experience preferred
• Excellent communication and presentation skills
• Exceptional customer service skills
• Strong human relation and networking skills
• Ability to manage multiple on-going projects in a fast paced, diverse environment

Other Requirements:

· Must be able to occasionally work irregular hours, including nights and weekends

· Anticipated travel time is 15%-20%

· Must be able to work both in a home-office setting and independently off-site

Excellent Benefits Include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Medical Flexible Spending Account
• Group Life and AD&D
• Long Term Disability
• Employee Assistance Program (EAP)
• AFLAC Voluntary Plans
• Generous Paid Holidays
• Generous Paid Time Off
• 403(b) Retirement Savings Plan with employer match

Apply now and embark on a journey filled with growth, fulfillment, and endless opportunities to make a difference!

For a full job description, please visit www.gsmw.org/careers

All positions are open until filled.

Job Type: Full-time; Remote
Pay: $38,000 to $42,000 per year; DOE

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Missoula, MT: Relocate before starting work (Required)

Work Location: In person

Salary : $38,000 - $42,000