What are the responsibilities and job description for the Member Experience Manager position at Girl Scouts of Montana and Wyoming?
Join Our Collaborative Team!
At Girl Scouts of Montana and Wyoming, we offer amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better. Work to your full potential in a passionate and diverse environment at Girl Scouts of Montana and Wyoming and create positive change in women’s lives.
Your Role
As our Member Experience Manager, you will help achieve Girl Scouts of MT & WY’s overall membership and retention goals for adults and girls through the support of volunteers and will be responsible for the onboarding, training, and support of troop leaders throughout the region. As an MEM, you support and retain girl members by creating, coordinating, and delivering quality programs and events for girl members. You have the privilege of promoting Girl Scouting as an inclusive sisterhood that provides a safe space for girls.
The Member Experience Manager
- Responsible for helping achieve GSMW's overall membership and retention goals for adults and girls through the support of volunteers and the onboarding, training, and support of troop leaders, throughout the Eastern Montana region and interim vacant regions.
- Serves as the main point of contact for geographic area, relaying pertinent information to council staff to guide volunteers to additional support services and resources.
- Accountable for meeting or exceeding an annual membership recruitment and retention goal through analysis of community needs, demographic data and membership statistics, develop, design and conduct recruitment and retention plans for girl and volunteer membership growth in designated geographic areas.
- Implement, track and analyze the components of welcoming and onboarding troop leaders and retaining existing leaders.
- Serve as content expert on Girl Scout process, procedures, rules, and forms relating to becoming a member and/or becoming a volunteer.
- Plans, coordinates and implements council programs to provide fun, engaging participation options for all girl members, including in-person and virtual program experiences, and supports council program revenue.
- Interprets the Girl Scout Leadership Experience philosophy and the council’s policies, procedures and standards.
- Promotes and assists with Council wide program, activities, public relations and fund development endeavors.
- Frequent travel throughout the designated region required
The Qualified Candidate will have
- Bachelor’s degree in related field, prior experience in sales, marketing, community relations, and/or equivalent combination of education and experience
- Strong working knowledge of Microsoft Office programs preferred
- Valid driver’s license with clean driving record and proof of insurance
- Previous non-profit experience preferred
- Excellent communication and presentation skills
- Exceptional customer service skills
- Strong human relation and networking skills
- Position is office-based; must be willing to work a flexible schedule, and will be required to work outside of normal business hours.
- Ability to work independently with minimal oversight, Ability to manage multiple projects effectively with conflicting priorities while meeting deadlines is essential.
Other Requirements:
· Must be able to occasionally work irregular hours, including nights and weekends
· Anticipated travel time is 15%-20%
· Must be able to work in both a home-office setting and independently off-site
Excellent Benefits Include
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Medical Flexible Spending Account
- Employee Assistance Program (EAP)
- Generous Paid Holidays
- Generous Paid Time Off
- 403(b) Retirement Savings Plan with employer match
Apply now and embark on a journey filled with growth, fulfillment, and endless opportunities to make a difference!
For a full job description, please visit www.gsmw.org/careers
Job Type: Full-time
Pay: $38,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Location: Remote
Salary : $38,000 - $42,000
