Membership Operations Specialist - Queensbury

Don’t meet every requirement? Studies have shown that women and BIPOC professionals are less likely to apply to jobs unless they meet every single qualification. At GSNENY, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly, we encourage you to apply. You might be just the right candidate for this or other roles.

About Girl Scouts of Northeastern New York (GSNENY): Girls are living through a transformative time. For them, Girl Scouts’ mission remains the same: we build girls of courage, confidence, and character who make the world a better place. Girl Scouts of Northeastern New York (GSNENY) serves 8,000 girl and adult members across 15 counties. GSNENY operates regional service centers in Albany, Queensbury and Plattsburgh, and provides volunteer-led troops, family events, and camps throughout Northeastern New York. Everything a Girl Scout does centers around the Girl Scout Leadership Experience’s four program pillars (STEM, Outdoors, Life Skills, and Entrepreneurship) and meets them where they are to grow along with them.

About this Position: 

Are you a goal-driven, results-oriented professional who thrives on building relationships and inspiring others? Are you passionate about making a positive impact in the community while working collaboratively with a team to achieve success? Join our dynamic Membership team as a Membership Operations Specialist, where you'll take the lead in driving membership growth by engaging with interested families to promote the Girl Scout experience.

This position is ideal for a self-motivated, outgoing, and enthusiastic individual who is excited to meet and exceed membership goals. If you have a passion for sales, a competitive drive, and a commitment to making a difference, this is the role for you!

Position Description:

The Membership Operations Specialist is a dynamic and results-driven sales professional, playing a critical role in expanding our Girl Scouts community. This position is focused on enthusiastically recruiting new youth members and adult volunteers, driving membership growth, and ensuring seamless onboarding to the Girl Scout program. The Membership Operations Specialist proactively identifies and engages potential members, delivering compelling pitches about the value of Girl Scouts and closing the deal by securing commitments. You will work with interested new members, adult volunteers or guardians of potential Girl Scouts, who have expressed interest online or from one of our community engagement nights, and connects them to existing troops or forms new troops with new volunteers. This role thrives on building relationships with caregivers, eligible youth, and prospective volunteers—ensuring every interaction leads to increased participation.

This is one of two Membership Outreach Specialist positions in the Council. Each specialist cover duties for half of the Council’s 15 county footprint. While the position supports field recruiters, and primarily consists of office-based work, there is an expectation of outreach, events and field work, the split of which flexes during peak season (September-October and April). Evenings, weekends and travel throughout the territory is occasional and required to fulfill the duties of the position. This position can be based out of our Albany or Queensbury office. Occasional hybrid work options are available, depending upon the season and the workflow.

Essential Duties and Responsibilities:

• Analyze and report accurate information on current and potential members to drive membership expansion.
• Proactively conduct outbound sales efforts, including cold calling, warm lead follow up and targeted outreach, to convert prospects into Girl Scout members.
• Capability to build rapport, establishing trust and strong relationships with caregivers, prospective members, and potential volunteers quickly by phone and email.
• Proficiency in utilizing database information to meet the needs of member requests.
• Maintain database accuracy, working with volunteers and coworkers to regularly update records and document interactions.
• Implement and refine a results-driven recruitment process that is consistent, predictable, and designed to maximize membership growth.
• Work closely with the Membership, Member Care, and other teams to respond to customer inquiries and concerns in a prompt and engaged manner.
• Seasonal support of direct recruitment of future Girl Scouts and adults, selling the Girl Scout experience and working directly with potential Girl Scouts.
• Work closely with Director of Membership, Director of Marketing, and other internal teams to identify creative ways to connect and attract potential new members, focusing on solution-based approaches, increasing member conversion rates.
• Attend evening/weekend events when needed. Expectation of 4 events a month during September-November, including potential local daytime travel. As needed support of evening/weekend events during other peek recruitment seasons. Infrequent additional travel and evenings/weekends based on Council staff wide events throughout the year, including but not limited to Cookie Pick Up, All Staff development events, etc. Council vehicles can be available for staff use for Council events.
• Accepts and acts within our organizations core values & mission.
• Performs other duties as assigned.

Competencies and areas of expertise may include:

• A person who is open and willing to learn new things and take on new challenges, while being resilient to roadblocks.
• A person who is proactive and accountable, who can collaborate well within a team.
• Strong interpersonal and social skills, with a friendly and professional demeanor. 
• A person who is comfortable adapting plans and communications based on the environment and customer. 
• Strong Oral and Written Communication abilities with ability to work with sensitive and confidential issues and communicate effectively with a diverse group of volunteers and staff.
• Fluent in Microsoft Office including Word, Excel, and Outlook. Experience with Salesforce or Looker is a plus.
• Availability to occasionally work outside of traditional Monday-Friday 9-5 hours for the availability of conversations with customers.
• Maintain certification in emergency first aid and CPR, trainings provided by GSNENY.
• Possess and maintain a valid New York State driver's license.
• Must be able to work both in an office setting and independently.
• Bilingual Spanish skills are preferred.

Physical Requirements

• Working on a computer screen for long periods of time.
• Working with phone systems for long periods of time.
• Ability to lift 10 to 20lbs. on occasion.
• Ability to traverse through an office environment and occasional outdoor/camp environment.
• Communicate in outdoor and sometimes noisy environments.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Queensbury, NY 12804 (Required)

Work Location: In person

Salary : $20 - $22