Customer Engagement Manager

Description

Job Summary:
The Customer Engagement Manager is responsible for successfully culminating recruitment efforts by initiating and pursuing communications strategies and protocols needed to convert prospective members (leads) to registered members and supporting members with the renewal process. In addition, the Customer Engagement Manager provides professional, superior customer service to all internal and external customers, members, volunteers, staff and other community contacts in person, electronically and by phone.
Essential Duties and Responsibilities:
• Supports our membership within assigned territory, including troops, service units and individual members, both girl and adult • Operates as the point of contact for assigned territory • Develops and maintains long-term relationships with territory • Makes sure members receive requested services and support in a timely fashion promoting a positive experience for all members • Communicates member needs and demands to leadership • Collaborates with Engagement Managers to reach prospective members and renew existing members • Manage projects, working to carry out member goals while meeting council goals • Identifies opportunities to exceed council goals • Coordinate with staff members to ensure consistent service • Collaborates with Engagement Team weekly • Service multiple service units concurrently, often meeting deadlines • Keep records of member communications • Other duties as assigned; specifically to support other departments throughout the member year

JOB DESCRIPTION
Supervisory Responsibilities:
The Customer Engagement Manager does not have any supervisory requirements.
Minimum Qualification Standards:
• High school diploma required; associate’s degree preferred and/or 4 years of relevant experience.
• One to two years previous related experience
• Must have own transportation and maintain a valid NYS Driver’s License and be able to travel to all 26 counties of the council.
• Must have ability to work a flexible schedule to accommodate evening and weekend work.

Compensation is $25.25 per hour

Qualifications

Salary : $25