Volunteer Support Specialist, Central-Eastern Oregon

Girl Scouts of Oregon and Southwest Washington seeks a customer-service-oriented Volunteer Support Specialist who shares our vision of helping Girl Scouts change the world.

What You'll Do

As the Volunteer Support (VS) Specialists, you’ll support and empower volunteers to be active and engaged members, providing a quality and consistent experience for Girl Scouts in their communities. VS Specialists provide volunteers with tools, resources, and recognition, fostering a culture of inclusivity and community. You’ll manage and supervise volunteers and actively connect with first-year troop leaders.

Responsibilities

• Provide excellent customer service and support to volunteers, including volunteer empowerment, support, and recognition to drive retention. Ensure volunteers are engaged and satisfied and feel valued and well-equipped to support other volunteers, families, and girls in the area.
• Support troop volunteers through the full cycle of their volunteer experience, from their first year as a new leader through progression to renewal. Provide ongoing volunteer support after their first year.
• Support and manage service team volunteers, including recruiting, selecting, appointing, training, and evaluating them in assigned regions. Promote volunteer diversity and inclusion. Provide resources, regularly attend service unit meetings, and enable volunteers to carry out the responsibilities of their positions effectively.
• Utilize the council's customer relationship management (CRM) system per council policies and procedures, maintaining appropriate case closure rates and high customer service.
• Provide volunteers with resources to implement the Girl Scouts Leadership Experience (GSLE) and deliver on the Girl Scouts mission. Assist in developing and deploying volunteer resources, with a special focus on first-year troop leaders.
• Support service teams with regional year-planning and goal development; track progress to goals; lead year-end evaluation.
• Implement annual membership renewal strategies, attaining goals for membership renewal in assigned regions.
• Support council recruitment efforts of new adults and girls, focused in late summer/fall, in alignment and collaboration with the Community Engagement and service unit teams.
• Support developing, applying, and interpreting policies and procedures that ensure a high-quality volunteer and youth Girl Scout experience. Help volunteers understand and comply with applicable policies and procedures.
• Work to continually improve volunteer engagement, streamline processes, and remove participation barriers.
• Mediate conflicts and support volunteers to maintain a positive and inclusive environment.
• Represent Girl Scouts in the community, building relationships and advocating for volunteer priorities. Attend service team and volunteer meetings, troop meetings, and other events to represent GSOSW and support volunteers, members, and guests.
• Continuously build organizational knowledge and skills by participating in training, meetings, webinars, workshops, and independent learning to keep current on program and volunteer resources, policies, and opportunities.
• Actively promote a culture of philanthropy by educating and encouraging volunteers to understand council funding needs and promoting the council’s fundraising efforts.
• Support timely and effective communication between council staff and service units.
• Support and collaborate with other departments and participate in council strategic initiatives.

What You Bring

We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.

• Five (5) years of total relevant education and experience, including volunteer management or customer service.
• Preferred:
  • Bilingual English/Spanish.
  • Experience with customer relationship management (CRM) systems like Salesforce.
• Excellent communication skills, with the ability to convey information clearly and professionally.
• Excellent customer service skills.
• Effectively works with people of diverse backgrounds and abilities. 
• Highly proficient in planning and managing individual calendar. 
• Conflict mediation and management.

• Adept at collaborating and building partnerships. 
• Comfortable leading small group discussions/meetings and one-on-ones. 
• Comfortable speaking in front of large groups. 

• Intermediate computer and technological proficiency, including Microsoft 365. Adept at learning and adapting to new systems, technologies, and processes, including Salesforce and point-of-sale (POS) systems.
• Thoughtful and tactful under pressure. 
• Able to work a flexible schedule, including evenings, some weekends, and occasional overnight trips.
• Reliable transportation and ability to travel to meetings and events across Oregon and Southwest Washington. Able to transport materials and equipment to/from events.
• Work Conditions & Physical Requirements:

• Indoor environment – 98%
• Outdoor events – 20%
• Travel to other locations – 50%
• Use of computer, phone, and other office equipment – 100%
• Lifting up to 25 pounds – 10%
• Pushing and pulling up to 25 pounds – 10%
• Reaching above and below shoulder level – 10%

The Details

• Compensation – Starting at $21.63 to $25.96 per hour, depending on qualifications. Plus $1.25 per hour for Spanish language skills at a conversational level or higher.
• Benefits – We offer health, dental, life insurance, paid time off, and paid holidays. We also offer a retirement plan with a 3.5% employer contribution. For more details, visit www.girlscoutsosw.org/careers.
• Hours – Full-time, business hours, with some flexibility. Occasional event attendance, including weekends and evenings.

• Location—This position supports volunteers in Central-Eastern Oregon, including Bend, Prineville, Madras, Metolius, Redmond, Sisters, Hermiston, Pendleton, John Day, and Wallowa. Administrative duties may be performed remotely if you meet internet connectivity standards, or at our Bend Service Center. This role also requires frequent local travel and occasional overnight and long-distance travel. All staff are required to participate in in-person meetings, events, work assignments, and retreats, the frequency and location of which are determined by business needs.

About Girl Scouts of Oregon and Southwest Washington

At Girl Scouts of Oregon and Southwest Washington, it's our mission to build Girl Scouts of courage, confidence, and character who make the world a better place. Staff support a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. Since 1912, Girl Scouts has supported children and young adults in achieving their full potential. Today, Girl Scouts stands as the preeminent leadership development organization for young women. With Girl Scouts of Oregon and Southwest Washington, you can make a difference in the lives of Girl Scouts, adult volunteers, and the world.

Diversity, Equity, and Inclusion

We encourage, value, and honor diversity and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal opportunity employer. 

We recognize that a commitment to these values is a living commitment that requires attention, reflection, and continual action. All employees must support these efforts and participate in training, projects, and initiatives to forward this work. Click here to read our complete Equity Statement.

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How to Apply

Submit your application via our Careers site.

Salary : $22 - $26