IT Systems and Support Technician

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work.
What type of organization would you choose?

The IT Systems and Support Technician is responsible to provide assistance to the IT Systems and Support Manager with council network and computer systems, as well as provide excellent customer service and technical support for Council staff and volunteers.

Essential Duties and Responsibilities include the following and other duties as assigned.

• Provide first and second level contact and convey resolutions to customer issues.
• Review council performance dashboards
• Manage and/or escalate issues and unresolved requests for assistance
• Assist with employee transitions and deliver network orientation
• Assist with management of administrative rights for the Council staff and volunteers on all technologies.
• Provide basic user training for staff on equipment and software
• Provide support for a wide variety of hardware and software issues
• Manage A/V setup and tear down of equipment for presentations, events and meetings.
• Support computer configuration, testing and deploying.
• Assist with maintaining the technology equipment checkout system.
• Provide support at all council locations remotely or in person. Some travel required.
• Assist with maintaining adequate system documentation for all council information systems
• Assist with management of email, web, file and imaging servers
• Provide administrative support for the IT Department. This may include preparing mail, maintaining and ordering department supplies, overseeing all meeting preparations (scheduling, follow-up, room setup, catering arrangements, meeting reminders, materials distribution) and recording meeting minutes.
• Assist with managing staff cybersecurity training.
• Assist with compiling and maintaining department records.

Qualifications:

• Associate’s degree (AA) or related experience preferred; Technology certification or related experience can used as substitution for Associate’s degree. Requires experience with Microsoft Office software and Operating systems. Must be able to work independently with minimal supervision and be detail oriented.
• Ability to work from home, as needed, to include high speed home internet access, accessibility to a non-distracting and uninterrupted space with adequate lighting and ergonomically adequate workspace.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common, fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrated proficiency in Council resources and technologies including Microsoft Office software (i.e., Access, Excel, Outlook, PowerPoint, and Word) and Operating system, as well as typing.
• Valid Texas driver’s license and proof of insurance preferred.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is subject to both inside and outside environmental conditions and is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate. Employee may be required to work from home in certain circumstances.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision, depth perception and ability to adjust focus) required to perform such activities as working with computers, equipment and extensive reading and proofing. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, reach with hands or arms, and perform repetitive motions. The employee occasionally required to climb or balance, stoop, kneel, crouch, or crawl.