Community Support Specialist

SUMMARY OF POSITION

The community support specialist is responsible for facilitating in-person and virtual program delivery for girls in grant funded areas throughout the Council jurisdiction. They create relationships with community partners, provide direct service to girls through educations and fun activities, compile reports, coordinate program schedules, and work with parents and volunteers. This position also serves as a Girl Scout membership expert and shares the importance and benefits of Girl Scouting at visibility and recruitment events as assigned. These interactions are intended to result in increased girl and adult membership that meet organizational goals and objectives.

ACCOUNTABILITIES

Program Facilitation

• Facilitate in-person and virtual Girl Scout Leadership Experience based program activities for staff-led troops at local sites including afterschool settings, youth and community based organizations, and housing developments.
• Coordinate the processing of badge kits including maintaining supply inventory, stuffing packets/boxes, and scheduling mailing/shipping/pickup.
• Serve as staff liaison with community troop volunteers to support delivery of Girl Scout programming.
• Travel throughout Council jurisdiction to deliver the Girl Scout Leadership Experience curriculum and ensure expected outcomes/goals are met.
• Assist applicable community troops with product sales.
• Organize and implement girl recruitment and registration.
• Coordinate, attend, and assist with staff-led camps and field trips.
• Provide accurate and timely information as requested to complete grant reports.
• Collect and maintain participant information such as: attendance sheets, registration forms, and pre- and post-questionnaires.

Community Recruitment

• Promote Girl Scouting at local community events
• Conduct information/recruitment sessions in order to form new troops, recruit adult volunteers, and register new girl members.
• Assist customers to complete online registrations.
• Deliver fun and educational hands-on activities for girls to experience at events.
• Monitor and complete a variety of reports to ensure progress toward goals. Complete and submit reports within a timely manner.
• Maintain relationships with community stakeholders to increase awareness of and participation in Girl Scouting.

General

• Ensure compliance with Council and GSUSA risk management guidelines as well as federal and state policies.
• Ensure girl/adult ratios are met which requires regular, consistent, reliable, and punctual attendance.
• Participate in appropriate training and attend required meetings.
• Ensure Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the Council.
• Actively support and promote the Council’s commitment to excellent customer service, membership growth, community visibility, fundraising, diversity, and safety.

Education, Experience, & Certifications

• Must be at least 18 years of age.
• High school diploma or equivalent. Higher education preferred.
• Knowledge of Girl Scouting preferred.

Skills & Competencies

• Ability to use technology including internet skills. Microsoft Office skills are necessary.
• Ability to manage and direct groups ranging in size from 15 to 60.
• Ability to speak passionately and with conviction about the organizational mission and its importance to the public.
• Ability to project a high level of professionalism while networking in the public arena.
• Ability to produce required reports.
• Ability to clearly communicate both verbally and in writing.
• Ability to work independently and have impeccable attendance.
• Demonstrates a commitment and ability to interact with diverse populations.

Additional Requirements

• Current First Aid/CPR certification or willing to obtain certification.
• Ability to work a flexible schedule including evening and weekends.
• Ability to travel to various work locations.
• Must have personal transportation, possess a valid driver’s license, personal auto insurance, and meet the Council insurance company’s requirement for coverage.
• Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.
• Successfully pass background investigation.PHYSICAL DEMANDS & WORK ENVIRONMENT

PHYSICAL DEMANDS & WORK ENVIRONMENT

The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls including the operation of computer keyboard, calculator, copier machine and other office equipment; reach with hands and arms; climb stairs; balance; bend and stoop, kneel, crouch or crawl; talk or hear within normal range for telephone use. The employee must occasionally lift and/or move up to 25 pounds. The employee must have close visual acuity to perform activities such as viewing a computer terminal, preparing and analyzing data and figures, extensive reading, and driving. Occasional high stress work may be required in dealing with volunteers/staff. Evening and/or weekend work is frequently required.