What are the responsibilities and job description for the Account Manager (FL) position at GIS National LLC?
Job Description
Job Description
Description :
- Works closely with the GIS sales team in managing broker relationships and new business opportunities.
- Develop and maintain relationships with our broker partners and their clients.
- Develop relationships with our carrier partners and Third-Party Administrator Partner.
- Gain knowledge of insurance products including but not limited to : dental, life, disability, vision, accident, critical illness, hospital indemnity, medical.
- Gain knowledge of all GIS benefit administration systems; Ease, Employee Navigator, benefitsCONNECT, Selerix and PlanSource.
- Serve as the liaison between our broker partners, clients and carrier partners on all ancillary lines of coverage.
- Act as the escalated point of contact for assigned broker partners and client accounts which may include billing inquiries, eligibility inquiries, policy questions or contract review.
- Oversees and quarterbacks the implementation process of new sold cases with our internal sales team, enrollment firm, carrier partners and Third-Party Administrator.
- Become an expert at training our clients on our online enrollment, eligibility, and onboarding process.
- May assist in facilitating the renewal process to ensure Benefit Administration systems are set up for open enrollment and timelines are communicated to our broker partners.
- Execute the renewal process by efficiently documenting and communicating for high level cases with our broker and carrier partners, along with our TPA.
- Implement new lines of coverage by identifying upsell opportunities with the Sales Rep and / or Sales Specialist.
- Hosting web or in-person demos of the benefit administration platforms with our broker partners and their clients.
- Provide prompt, efficient, high-quality service to our broker partners and clients.
- Ensures GIS Internal systems are up to date and coordinates managing client data in our CRM system.
Requirements :
Required, Knowledge, Skills and Abilities :
The qualified candidate should have the following :
Physical Requirements :