What are the responsibilities and job description for the Sr. Customer Care Representative position at Givaudan Fragrances?
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There's many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As a Sr Customer Care Representative for the world leader in the Fragrance industry, you will be the central link between the customer, operations, and sales teams to ensure our client's requirements are met in the most efficient and cost-effective way. You will build sustainable relationships of trust through with customers and company partners. Be a voice of the customers within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.
You will report to the Customer Care Manager and be located in our Mt. Olive, NJ office with an hybrid working model (1 day at home and 4 days at the office).
You will :
- Actively work with the customer care team on customer relationship and delivering customer experience
- Manage customer expectations and build relationship
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues with the help of the Support Office and the Control Tower
- Day to day communication and collaboration with customers, operations, sales and GBS
- Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
- When applicable determine corrective action with the help of the Support Office and Control Tower
- Prepare Debit and Credit notes, process quality notifications and Customer Returns
- Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
You?
Are you someone who wants to shape your world? Do you grow in a culture where you can express yourself in a creative team environment and where you can collaborate with teams who are as passionate as you are? Then join us - and improve your world.
Your professional profile includes :
High school or bachelor's degree in a related field.
4 years of relevant experience in a customer-facing role with demonstrated customer relationship management.
Proficiency in Microsoft Office Suite and working knowledge of SAP experience.
Analyze customer needs.
Experience in Customer Relationship Management
Benefits :
Medical, dental and vision plan.
Annual bonus.
High matching 401k
LI-Hybrid #ZR
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
