What are the responsibilities and job description for the Assistant Boutique Manager- Aventura position at Givenchy?
Job responsibilities
Boutique Director in driving the business through sales support, implementing operational policies, training, and stock management. This position maintains the highest degree of client engagement every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience!
Responsibilities & Tasks:
Sales:
- Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
- Demonstrate leadership by playing an active role on the selling floor, mentoring the sales team.
- Lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention.
- Meet set category and consignment % of total business goals as defined by management
- Directly handling raised customer issues or complaints
- Support sales staff with consignments
- Ensure the highest level of customer service
Operations:
- Ensure compliance with corporate policies and procedures
- Implement all operational guidelines as instructed by the Retail Handbook and other related material
Reporting:
- Perform daily reporting and analysis as directed
Visual Merchandising:
- Ensure store visual merchandising standards are met and maintained.
- Support the Visual Merchandising Manager in planning and implementing any vital changes in visual environment.
- Review sales frequently and take action on visual merchandising to improve sales
Staff Training and Development:
- Coaching on the spot of sales associates to give clear constructive feedback based on facts and observations.
- Assist Store Manager by making recommendations towards the recruitment and development of associates.
- Identify associates training needs to be shared with the Store Manager to implement regular category meetings.
- Providing training and direction to staff
- Shared responsibility for P&L of the store
- Maintaining inventory accuracy and shrink rates within Maison standards by regularly following up with operations and implementing initiatives as needed
Qualifications & Skills:
Education/Experience:
- 3 years validated experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
- Computer literate; learn and apply various software packages
- College degree or equivalent.
Special Skills:
- Foreign Languages a plus
Personal Characteristics:
- Productive; drive for results
- Able to motivate others and build effective teams
- Service orientation and customer focus
- Social perceptiveness
- Able to mediate to resolve customer situations
- Strong oral and written communication skills
What are the employee benefits at LVMH Fashion Group? At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.
GIVENCHY
MAISON
