Job Description
Job Description
GK is recognized by the Los Angeles Business Journal as one of the Most Influential Family-Owned Businesses in Los Angeles
Goldrich Kest (GK) is a diversified real estate development and management group of companies and partnerships. Its focus is to expand its portfolio of proven and well-located properties including multi-family, industrial, retail, commercial and congregate care through acquisition and development while providing stable cash flow to its partners and outside investors.
Position Information :
- Salary Range : $85k - $115k (DOE)
- Work Schedule : Monday – Friday (9 : 00am – 6 : 00pm)
- This position does not come with a unit
- Exempt
Job Summary
Under the supervision of the Regional Manager, the Area Manager is responsible for all operations of multiple apartment communities, managing to company objectives and operating budget, with the primary objectives of increasing net operating income of each community, maintaining the physical asset, providing a quality living environment for residents and establishing a positive, productive working relationship with the community team members. The position requires supervisory responsibility for several employees, including hiring, performance counseling, weekly status updates, and community visits.
Essential Functions
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Lead and manage direct reports in an effective manner to meet objectives.Respond to resident complaints and provides resolutions.Prepare lease documents when needed. Verify lease files, accurate completion of applications, income verifications, and other related paperwork.Support quality control by ensuring staff is recording accurate data and transactions in Onesite in accordance with GK policy and procedures.Ensure all monies are posted in OneSite and deposited in a timely manner.Promotes resident retention.Maintain delinquency less than 1% at all sites.Process and approve all A / P in a timely manner.Monitor expenses to budget, preparation of move out statements are completed within 21 days of move out, and accuracy of payroll.Monitor Capex Budget to include bid process and management of projects to completion.Consistently inspect community and assess condition, including market window, units, common areas, leasing office and grounds. Ensure sites are clean and well maintained. Inspect for any potential liability and immediately report. Complete monthly property inspection report on time and submit to Regional Manager.Ensure turnover of vacant units are completed within 5 days in accordance with GK policy.Ensure Compliance of Fair Housing Regulations for all team members.If applicable, ensure compliance with all applicable regulatory, federal and state agency requirements including, but not limited to HUD Multifamily programs, HOME, and Bond.Ensure sites respond to all Risk Management issues including reasonable accommodations in accordance to GK policy.Responsible to ensure performance of safety and risk management functions are being performed onsite at all communities including “evening” lighting audits.Serve and guide site staff to professionally represent GK for all court proceedings including evictions and small claims cases.Other Responsibilities
Under the guidance and direction of assigned Regional Manager, manage operations and direct reports of additional assigned assets.Visit each site weekly.Promote a positive, growth-oriented environment for team members.Maintain high occupancy level through effective team motivation, keeping informed of market conditions, and understanding competitive pricing.Provide written responses in a professional timely manner.Effectively communicate company objectives to staff through monthly training and delegation. Follow up with team members to ensure all objectives are met.Immediately address and document performance issues.Analyze financial reports, vacancy turn around reports, and participate in the preparation of annual budgets.Follow up and document discrepancy found in reporting with GK policy.Monitor community compliance with all Fair Housing regulations and compliance with local ordinance and laws as they relate to company or community specific guidelines in occupancy standards, demonstrating at all times firm, fair, and consistent administration of all legal and company policies and practices.Guide site staff to serves as community representative for all court proceedings including evictions and small claims cases.Ensure staff members participate in company-provided training such as fair housing, safety, non-discrimination and harassment prevention.Knowledge of basic office practices and procedures. Ability to establish priorities and coordinate work activities. Ability to exercise initiative and problem solving skills.Perform other duties as assigned.Knowledge, Skills and Abilities
Proven Leadership skills.Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues.Knowledge of Fair Housing and Tenant Landlord laws.Ability to work with people of diverse social, economic, ethnic backgrounds, and remain sensitive to issues facing veterans, homeless, disabled, elderly, family, and other diverse populations.Proven professional verbal and written communication skills.Effectively present information to employees, residents, corporate personal, and Executive team members.Possess professional, friendly telephone and greeting skills. Demonstrated experience in customer service, external and internal.Supervisory Skills and Responsibilities :
Creates a productive and inclusive work environment where the team is excited. Makes evident importance of each role with the team. Prioritizes team tasks appropriately. Makes tough decisions and handles interoffice issues effectively.Encourages creative problem solving. Identifies strengths of each team member and actively generates and supports individual career development and acknowledges individual and team accomplishments.Ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Responsibilities include : interviewing, hiring, training, and coaching employees, planning, assigning and directing work, reviewing performance, appraising / disciplining employees when necessary, addressing complaints and questions and resolving problems.Minimum Qualifications Required
Bachelor Degree in Business or related field highly preferred.A minimum of 5 years / community management experience at the Community Manager level.Previous experience must include responsibilities for property operating budgets, financial planning, analysis and tracking and solid financial results.Certifications
Property Management Certification a plus.Computer Skills :
Require knowledge of computer systems and applications. Demonstrate proficiency in the use of the Internet and Internet searches. Requires intermediate knowledge of Onesite, Microsoft Word, Microsoft Excel, Microsoft Outlook and UltiPro. Must have prior property management software. Requires intermediate typing skills. Ability to use telephone voicemail, fax, and copy machine.Physical Requirements
Requires mobility and walking to several different locations; including walking up and down stairs, bending, stooping and stretching. May require the ability to lift up to 10 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
Working Conditions
Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors and / or landscape may be unpleasant and / or hazardous. Work schedules may vary based on demand.
Salary : $85,000 - $115,000
