What are the responsibilities and job description for the Customer Service Representative position at Glantz?
1,000 Sign-On Bonus
Company Bio
Glantz, a Family-owned national wholesale sign supply leader since 1906, strategically operates in 25 US markets. We live by our CORE Values every day, and strongly commit to the daily development and promotion of our employees. Our competitive benefit package includes a $1,000 referral bonuses, paid Short & Long Term Disability, a generous PTO plan, and 401K with matching. Voted Best Places to work in Kentucky 2022!
Job Summary
Provides service to walk-in customers and customers by phone. Takes and processes orders, answers questions, solves problems, quotes prices and delivery specifications, and assists outside sales function by performing the following duties. Will work in a lead capacity.
Essential Duties and Responsibilities
- Verify the availability of product and delivery method or additional services including placing orders with vendors.
- Completes the order processing by entering orders. Fills out the order transaction, determines charges for service requested, prepares change of address records, and issues discontinuance orders.
- Will review reports, create and keep records, and problem solve reporting variances/exceptions to determine cause and correction solutions.
- Solicit sale of new or additional products and assists outside salespeople in generating customer quotes.
- May be required to fill in for other positions such as delivery in the event the branch is shorthanded.
Education and/or Experience
High school diploma or general education degree (GED); or one to three years of related customer service experience and/or training; or an equivalent combination of education and experience.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: In person
