What are the responsibilities and job description for the Front Office Support position at Glass America?
Glass America
Customer Service Rep
Baton Rouge, LA
Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.
What Glass America offers you:
Full-time position with a great starting wage.
Benefits that start on your first day of work!
Career development and progression opportunities.
401k, PTO, paid holidays, life insurance and short term disability.
Be part of a company that does business in 38 states and continues to grow!
What Glass America requires of you to be successful:
Professionally handle customer interactions and general inquiries, both in person and over the phone.
Have a sense of urgency when scheduling customer appointments.
Maintain regular communication with Auto Glass Technicians in the field.
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
Follow our step by step process to provide quotes on our competitively priced installation and repair services.
Take proactive actions to help your team meet shop production goals and budgetary objectives.
When needed, pivot to provide additional assistance to the dispatch/parts team.
What Glass America needs of you to join the team:
Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
Comfortable in a customer facing, front line role.
Reliable and dependable hard worker with a positive demeanor.
High aptitude for technology with strong typing and data entry skills.
Process driven with the understanding of how to manage inventory levels.
Ability to work some Saturdays and overtime as necessary.
General knowledge of automobile functions and systems.
Auto Parts and/or Dispatcher experience is highly desirable.
Glass America is an Equal Opportunity Employer.
Compensation Details
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