What are the responsibilities and job description for the Customer Service Representative position at Glass Doctor?
Overview
Glass Doctor is a company that specializes in providing exceptional customer service and glass-related solutions. We are seeking an experienced Inside Sales Representative to join our team.
Salary
The salary for this position ranges from $10.00 to $14.00 per hour, depending on the candidate's level of experience. This is a full-time role with opportunities for growth and advancement within the company.
Job Description
As an Inside Sales Representative at Glass Doctor, you will be responsible for interacting with customers, answering phone calls, generating leads, managing customer accounts, and ensuring customer satisfaction. You will also be required to work closely with other team members, including estimators and installation technicians, to deliver top-notch customer service and meet business objectives. Your key responsibilities will include:
Required Skills and Qualifications
To be successful in this role, you will need to possess excellent customer service skills, a strong attention to detail, and the ability to multitask and manage your time effectively. You will also need to have a high school diploma or equivalent and some college education preferred. Additionally, you must be insurable with a valid driver's license and a clean driving record, as well as willing to complete a background check and drug screen.
Benefits
As a valued member of our team, you can expect to receive flexible scheduling, paid training, bonuses and incentives, PTO and vacation time. We invest in our employees and provide continuing training to help them grow and succeed in their careers.
Glass Doctor is a company that specializes in providing exceptional customer service and glass-related solutions. We are seeking an experienced Inside Sales Representative to join our team.
Salary
The salary for this position ranges from $10.00 to $14.00 per hour, depending on the candidate's level of experience. This is a full-time role with opportunities for growth and advancement within the company.
Job Description
As an Inside Sales Representative at Glass Doctor, you will be responsible for interacting with customers, answering phone calls, generating leads, managing customer accounts, and ensuring customer satisfaction. You will also be required to work closely with other team members, including estimators and installation technicians, to deliver top-notch customer service and meet business objectives. Your key responsibilities will include:
- Receiving incoming calls in a professional and courteous manner, determining the purpose of the call, and collecting/verifying contact information.
- Entering all relevant customer information into the point-of-sale system.
- Setting appointments for flat projects to promptly close the sale.
- Promptly responding to email requests to secure the opportunity.
- Collecting payment from customers for the work performed.
- Quoting product by telephone for clients/customers (if applicable).
- Assisting Estimators with follow-up on pending sales/quotes by phone and/or email.
- Strategically scheduling work appointments for Installation Technicians, along with customers accordingly.
- Troubleshooting issues from the field if needed, working with GM/vendors and techs to find solutions.
- Checking order confirmations from fabricators/vendors for size and pricing accuracy.
- Filing of daily work orders and estimates.
- Ordering of all office/shop supplies.
- Keeping the office clean and tidy.
Required Skills and Qualifications
To be successful in this role, you will need to possess excellent customer service skills, a strong attention to detail, and the ability to multitask and manage your time effectively. You will also need to have a high school diploma or equivalent and some college education preferred. Additionally, you must be insurable with a valid driver's license and a clean driving record, as well as willing to complete a background check and drug screen.
Benefits
As a valued member of our team, you can expect to receive flexible scheduling, paid training, bonuses and incentives, PTO and vacation time. We invest in our employees and provide continuing training to help them grow and succeed in their careers.
Salary : $10 - $14
