What are the responsibilities and job description for the Customer Service Representative position at Glass Doctor?
Do you love meeting new people? Do you focus on customer service? Have you've been doing that for more than a year? Then keep readingHow about growing your skills and income at a company where your attention to detail will be appreciated?As the Inside Sales Representative, you will interact with customers to assist them with glass repair, replacement and installation needs. Requirements for successful fulfillment of the duties include displaying emotional intelligence and performing in a professional & courteous manner to increase customer value throughout their service experience.We invest in our people and will make sure you have the training, tools, and process to be successful.If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!Your Responsibilities as the Customer Service Rep.As a Glass Doctor CSR, you are a vital part of our team. You will be the point person that starts the customer experience and perform marketing and sales functions.Here's what you'll do :
- Receive incoming calls in a professional and courteous manner
- Handle incoming service requests from website
- Perform marketing and sales functions to sell additional work and earn business, make social media posts on Glass Doctors social media platforms
- Complete work orders, return customer calls, and respond to customer complaints
- Collect payments and follow up on missed payments
- Assist with efficient scheduling and routing of service professionals
- Perform other duties including administrative duties as needed, which may include cross-training in related positionsHere's What You Need to Succeed as the Customer Service Representative :
- Computer literate, with working knowledge of word processing, business software and spreadsheet applications
- Excellent written and verbal communication skills
- Good organizational and time management skills
- Professional appearance and personality
- Prior customer service experience is a plus
- Self-motivated individual, with the ability to listen and apply what is heard, to move the sale forward
- Have an Eye for Perfection : High degree of organization, with an outstanding work ethic. Honesty with the highest level of trustworthiness and the utmost integrity
- Identify Additional Opportunities to Help the Customer : Customers view you as the trusted expert to make the best recommendations for their current and future needs.Education and / or Experience
- Minimum of high school diploma.
- Two or more years of related experience and / or training. Familiarity with social media platforms
- Computer literacy and the ability to use standard applications, MS Word, Excel, and PowerPoint.
- Personality suitable to communication effectively with customers and fellow employees.
- Professional appearance and personality.
- Excellent interpersonal and communication skills (written and verbal).
- Must be self-motivated, energetic and results oriented.This Job Is NOT For You If . . .
- You say things in your head like "A broken window - what's the big deal?" To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do.. You cannot pass a background check or drug and alcohol screening
- You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.Here's How We Take Care of Our Employees :
- Paid Training
- Bonuses & Incentives
- Benefits Package. Retirement plan with employer match
- PTO and VacationAt Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us.If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?APPLY TODAY!
