Dispatcher/Customer Service

Do you love customer service? Organization and making sure projects flow? Have you've been doing that for more than a year? Then keep reading

How about growing your skills and income at a company where your attention to detail will be appreciated?

As a Dispatcher, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you'll put the customer at ease, making sure their home or business is safe and looking good!

We invest in our people and will make sure you have the training, tools, and process to be successful.

If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!

Your Responsibilities as a Dispatcher

As a Glass Doctor Dispatcher, you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid customer service skills.

Here's What You'll Do

• Schedule appointments for technicians.
• Establish and maintain knowledge of the location of service technicians throughout the workday to ensure the schedule is maintained.
• Communicate with service technicians by regular phone.
• Revise daily schedules to meet the needs of customers and service technicians.
• Coordinate delays and changes to the schedule with customers and service technicians.
• Receive incoming calls in a professional and courteous manner, determine the purpose of the call, and collect/verify contact information.
• Enter all relevant customer information into the point-of-sale system.
  
  

Collect payment from customers for the work performed.

• Provide quotes and secure orders.
  
  

Here's What You Need to Succeed as a Dispatcher/Customer Service Representative:

Excel at Exceptional Customer Service: In this role, you are much more than just a Dispatcher. You are delivering an exceptional high-quality customer experience.

We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed.

Have an Eye for Perfection: You'll need a high level of attention to detail.

Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.

Job Requirements

The following are the minimum requirements to be considered for the ISR position at Glass Doctor

• Knowledge and understanding of the basic tools of the trade.
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Strong organization skills, able to multi-task, and can manage time.
• Outstanding phone skills.
• Strong computer and internet skills.
• Excellent interpersonal and communication skills (written and verbal).
• Prior experience in the flat glass industry is a plus.
  
  

This Job Is NOT For You If . . .

• You say things in your head like "A broken window - what's the big deal?" To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do.
• You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.
  
  

Here's How We Take Care Of Our Employees

• End of Year Bonus & Incentives
• Medical benefits
• Dental, Vision & Life Insurance Plans
• PTO and Vacation
• 401K Retirement Savings Plan·
• Funeral Leave·
• Employee Appreciation
• Employee Engagement Activities
  
  

The pay range starts at $18.00 per hour depending on your level of experience as a Dispatcher.

At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us.

If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?

APPLY TODAY!