What are the responsibilities and job description for the Dispatcher / Dispatch Manager position at Glass Doctor?
Serving Seattle and Western Washington since 1962, Glass Doctor offers quick and affordable glass services to business, home, and auto owners. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.
As a Dispatcher, you are a key member of the team and act as the operation hub. You work closely with installers, technicians, customer service and inside sales to ensure a smooth work flow and successful operation.
You lead by example, have excellent communication and interpersonal skills, and think in a logical and progressive manner. Confident and detail-oriented, you are accustomed to working in fast paced environments and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities :
- Schedule installation in a efficient manner to meet companies daily sales goals.
- Schedule appointments / estimates insuring timely service and sending the technician with the proper skill set to customers.
- Responsible to manage installs and appointments to maximize efficiency and meet companies sales and productivity goals on a daily basis.
- Communicate with customers to keep them informed regarding appointments and estimated time of arrivals throughout the day.
- Managing customer complaints regarding timeliness of technicians arriving to the customers home or business.
- Order glass as technicians sell jobs in the field.
- Sell home and business glass services to customers, when necessary
- Perform other duties as needed which may include cross-training in related positions
Job Requirements :
Benefits : Medical, Dental, 401k, Paid Time off and Supplemental Benefits
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation : $38,000 - $45,000 per year based on experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC ("Franchisor") nor its affiliates have the power to : (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and / or joint employer for : (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Salary : $38,000 - $45,000
