What are the responsibilities and job description for the Inside Sales Representative position at Glass Doctor?
At Glass Doctor, we pride ourselves on our dedication to excellence and our commitment to providing unparalleled customer service. We are currently seeking a highly motivated and customer-friendly Inside Sales Representative (ISR) to join our dynamic team. This role is pivotal in creating an exceptional experience for our customers, both over the phone and in person, and in driving our company's success through effective sales and schedule management.
Key Responsibilities :
Customer Interaction : Serve as the first point of contact for our customers. Answer phone calls with a cheerful demeanor, assist with inquiries, and escalate complex issues to the appropriate departments.
Sales : Utilize product knowledge and sales techniques to sell jobs and services, meeting and exceeding sales targets.
Customer Reception : Greet walk-in customers warmly, ensuring they feel welcome and are directed to the appropriate service or staff member.
Scheduling : Manage and coordinate the schedules of our technicians efficiently, ensuring optimal service delivery and customer satisfaction.
Workspace Maintenance : Maintain a clean and organized work area, contributing to a pleasant and professional environment.
Administrative Support : Perform various administrative tasks as needed, including but not limited to, data entry, filing, and inventory management.
Ideal Candidate Profile :
Customer-Friendly : Possesses a genuine love for engaging with people and a customer-first attitude.
Organizational Skills : Highly organized with the ability to multitask and prioritize effectively, ensuring smooth operations and timely service.
Personable : Exhibits a warm and engaging personality, with excellent communication and interpersonal skills.
Self-motivated : Demonstrates initiative, with a proactive approach to problem-solving and continuous improvement.
Team Player : Works collaboratively with team members, contributing positively to the team dynamic and company culture.
Qualifications :
Proven experience in customer service, sales, or a related field preferred.
Strong verbal and written communication skills.
Ability to work effectively under pressure in a fast-paced environment.
Proficiency in MS Office and CRM software is a plus.
What We Offer :
A competitive salary and performance-based incentives.
A dynamic and supportive work environment.
Opportunities for professional growth and development.
Comprehensive training on our products and services.
