What are the responsibilities and job description for the Office Manager/CSR - Customer Service Representative position at Glass on Wheels of Central Wisconsin?
JOB SUMMARY: As a CSR-Customer Service Rep, you will be the voice of the company answering the phone. Work hours may vary depending on workload. Business hours are Mon-Fri 8 am – 4 pm. Office environment, with moderate physical requirements: long periods of sitting and using computer.
Duties and Responsibilities:
- Answer incoming phone calls & returning voicemails professionally
- Manage incoming emails related to customer quotes
- Order glass & supplies needed for installations
- Help with scheduling technicians installations and repairs
- Greet & assist customers who bring in their vehicles
- Continuous thinking and sharing of ideas to improve GOWCW
- Other duties as assigned by manager
Minimum Qualifications:
- 18 years of age (required)
- High School Diploma/GED (required)
- Work Authorization for United States (required)
- Valid Driver's License and clean driving record (required)
- Ability to communicate clearly and professionally with customers, insurance agents, co-workers and management
- Extremely organized, attention to detail, strong multi-tasking & time management skills are also imperative for this position
- Proficient using a computer
- Ability to read and write English
- Represents self and GOWCW in a professional manner
- Demonstrates a commitment of high-quality service to internal and external customers
- Must be able to sit for long periods of time
- Requires motion entailing bending, twisting, stretching and continuous bilateral use of fingers and wrists
- Customer Service background, a plus
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Schedule:
- Day shift
Work Location: In person
Salary : $18 - $22