What are the responsibilities and job description for the CSR - Customer Service Representative position at SUN Printing?
About the Job:
SUN is a commercial printing company offering offset & digital printing, creative services, web-to-print solutions and more. The staff at SUN is friendly, and each day buzzes with excitement and hard work. Your role would be to work directly with a handful of customers via email and phone to process their orders. The work environment is cheery and organized, and the right person for this role will enjoy working with people and be comfortable working with technology. This position is on-site, and we are looking for a person who shares our passion for excellence.
Essential Job Functions:
- Provide superior service and develop relationships within accounts.
- Receive inbound calls and emails.
- Work directly with customers in handling requests, answering questions, and taking orders.
- Make recommendations according to customer’s needs and provide resolutions.
- Initiate order entry, prepare and complete work orders, and follows through on scheduling.
- Record accurate, complete and thorough information on work orders and other documentation.
- Work efficiently both individually and in a team environment.
- Maintain a well-organized work area.
- Assist with data inquiries, quotes, billing, reports, and other assignments received from team members.
- Perform other administrative duties such as filing, photocopying, etc.
- Assist with simple production tasks to meet production deadlines.
- Work up to one (1) hour of overtime for any day when an assignment needs to be completed.
Knowledge, Skills, and Abilities:
- Skill in operating a multi-line telephone system.
- Skill in exceptional customer service and relationship building abilities.
- Knowledge of company products, services, policies, and procedures.
- Skill in oral and written communication and an articulate telephone manner.
- Ability to be organized, accurate and detail-oriented.
- Ability to work in a fast paced, team environment.
- Skill in using Microsoft Office software, and Windows and Mac operating systems.
- Ability and willingness to learn new software.
- Ability to communicate effectively with team members.
- Ability to display a positive, professional, and flexible attitude.
- Skill in mathematics and visual coordination
Education and Experience:
Minimally has a two (2) year degree or graphic communications degree, or equivalent; or has at least five (5) years of proven experience in exceptional customer service in the printing industry.
MUST HAVE EXPERIENCE IN THE PRINTING INDUSTRY.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17 - $21
