Learning & Development Manager

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Learning & Development Manager to join our Human Resources team in our York, PA office. This position will be responsible for assessing, planning, developing and administering corporate-wide training and continuing education programs.   

Key Responsibilities

• Engages with business leaders to understand business strategy and design training programs inclusive of associates in all locations to meet strategic goals.
• Coordinates the education process for GIG associates including assessing educational needs; planning, developing and implementing and/or presenting appropriate training; and evaluating educational outcomes.
• Develops, manages, and facilitates in-house educational seminars/workshops. This includes, but is not limited to, professional development, leadership skills, communication skills, insurance industry designation classes, etc.
• Oversees relationship with stakeholders responsible for Cornerstone LMS, including on-demand, virtual, and in-person content. This includes submitting content, piloting content, troubleshooting with associates, reporting, assigning training, etc.
• Coordinates the Individual Development Plan process, develops career mapping for each major job family, and provides career counseling to associates.
• Coordinates and facilitates training for new people managers, which includes information on policies, leadership skills, and key procedures.
• Develops and implements a leadership development program in line with Glatfelter values and strategic priorities.
• Coordinates and implements internship programs.

What We’re Looking For

• Bachelor’s Degree required
• Minimum five (5) years of experience in a corporate environment in a training function
• Learning and development LMS administration or other directly relevant field required
• DiSC certification preferred but not required.
• APTD or CPTD Credentials preferred by not required.
• Excellent organizational skills, a creative mindset, and problem-solving abilities.
• Knowledge of adult learning theory, best practices of hybrid instructional design and learning transfer.
• Demonstrated knowledge of instructional design practices, such as ADDIE or SAM.
• Demonstrated knowledge and experience using software to accomplish course design and online program administration.  Articulate, Canva, Cornerstone experience preferred.  
• Exceptional presentation skills with the ability to communicate with small to very large groups and utilize multiple forms of media (formal lecture, workshops, e-learning, live and virtual environments).
• Strong project management and organizational skills with sensitivity to details and deadlines.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.   Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10