Technical Trainer

Weights

25%

1.

Employee training and development:

• Design and develop comprehensive training programs and materials tailored to meet the needs of different departments.
• Conduct training sessions and workshops on IT systems, applications, software, and other relevant technologies.

·         Prepare technical training programs according to GLBHC requirements.

·         Identify areas where departments can make more effective use of Compliancy Group, SharePoint, Teams, and Office365

• Assist with content creation and oversight within the policy management platform to maintain structure and compliance.

20%

2.

Research and learn

• Collaborate with subject matter experts and IT professionals to ensure training content is accurate, up-to-date, and relevant.

·         Continuously enhance technical instructional delivery and presentation skills.

·         Determine system utilization requirements by researching and testing systems.

·         Ensure the quality and consistency of course content throughout a course life cycle.

• Assess training needs through surveys, interviews, and consultations with stakeholders.
• Stay updated with the latest trends and advancements in IT to incorporate relevant content into training programs.
• Maintain an awareness of Office365 roadmap and releases.

15%

3.

Communication

·         Produce training schedules and announcements.

·         Conduct training sessions, webinars, workshops etc., in groups or individually, in-person or virtually.

·         Develop reference material to provide quick reference guides for end users

·         Publish reference material in an easily accessible location and keep current.

10%

4.

Troubleshoot and support

·         Provide support for end user applications as needed.

·         Assist the helpdesk to support end users that may require additional training and support.

10%

5.

Organizational

·         Keep and report data on completed courses, issues, etc.

·         Assist in design of computer-based and multimedia curriculum and determining course content according to objectives.

• Maintain training records and documentation.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.

5%

6.

Content development

·         Observe and evaluate results of training program to determine overall effectiveness of program.

·         Create training materials (course outlines, background material, instructional materials, training aids, presentations, worksheets, etc.) and training agendas.

5%

7.

Mentor and adviser

·         Mentor end users on subject matter, content, and course delivery techniques to assist with knowledge transfer to coworkers.

• Provide one-on-one coaching and support to individuals as needed.

1.

Education:

Bachelor’s degree in computer science, Information Technology, Education, or related field required.

2.

Licensure:

MCT (Microsoft Certified Trainer) Certification preferred.

3.

Experience:

5 years of equivalent work experience preferred.

4.

Skills:

·         Experience assessing training needs, developing, implementing, and evaluating training programs for a large organization.

·         Knowledge of key-end user scenarios and technical architecture for Office365, Compliancy Group, Teams, SharePoint, and other Office 365 products

·         Skilled in planning, coordinating, and leading training programs.

5.

Interpersonal

Skills:

·         Must possess excellent verbal and written communication skills.  Ability to analyze target audience and to present ideas in user-friendly language.

·         Excellent organizational skills and attention to detail.

·         Strong listening, presentation, and interpersonal skills.

·         Outstanding communication skills and comfortable speaking to crowds.

6.

Physical Effort:

Work is performed in an office environment and requires the ability to operate standard electronic equipment for an entire workday. Must be able to sit, stand, and or walk for up to eight (8) hours daily. Must be able to lift, push, twist, and or pull up to twenty-five (25) lbs on occasion. Must have the ability to drive a vehicle to different GLBHC locations.

7.

Hours of Work:

Full-time, scheduled for 40 hours a week. Schedule is flexible and varied. Hybrid schedule may be available at manager’s discretion based on organizational or department needs, along with employee’s performance. Must maintain regular and timely attendance.

8.

Travel:

Local travel between Great Lakes Bay Heal Center sites utilizing a personal vehicle. Mile reimbursement is offered based on current GLBHC policy. Attendance at various training events may be required.