What are the responsibilities and job description for the Technical Trainer position at Great Lakes Bay?
JOB SUMMARY
The Technical Trainer will be responsible for developing and deploying a technical training program for GLBHC employees based on the software, applications, and equipment utilized within GLBHC. The responsibilities of the Technical Trainer will include developing a training plan and curriculum based on organizational needs, creating literature and materials to be used for reference and training. Design exercises to enhance end user training, conduct training sessions, and evaluate the results of training programs to determine overall effectiveness. Assist with organizational tools involving policy and procedure management workflows and ensure the full utilization of the application is kept current with end user interaction. Apply excellent communication skills to foster a culture of continuous learning within GLBHC.
ESSENTIAL JOB DUTIES
Weights
Employee training and development :
- Design and develop comprehensive training programs and materials tailored to meet the needs of different departments.
- Conduct training sessions and workshops on IT systems, applications, software, and other relevant technologies.
- Prepare technical training programs according to GLBHC requirements.
- Identify areas where departments can make more effective use of Compliancy Group, SharePoint, Teams, and Office365
- Assist with content creation and oversight within the policy management platform to maintain structure and compliance.
Research and learn
Communication
Troubleshoot and support
Organizational
Content development
Mentor and adviser
MARGINAL JOB DUTIES
JOB SPECIFICATIONS
Education :
Bachelor’s degree in computer science, Information Technology, Education, or related field required.
Licensure :
MCT (Microsoft Certified Trainer) Certification preferred.
Experience :
5 years of equivalent work experience preferred.
Skills :
Interpersonal
Skills :
Physical Effort :
Work is performed in an office environment and requires the ability to operate standard electronic equipment for an entire workday. Must be able to sit, stand, and or walk for up to eight (8) hours daily. Must be able to lift, push, twist, and or pull up to twenty-five (25) lbs on occasion. Must have the ability to drive a vehicle to different GLBHC locations.
Hours of Work :
Full-time, scheduled for 40 hours a week. Schedule is flexible and varied. Hybrid schedule may be available at manager’s discretion based on organizational or department needs, along with employee’s performance. Must maintain regular and timely attendance.
Travel :
Local travel between Great Lakes Bay Heal Center sites utilizing a personal vehicle. Mile reimbursement is offered based on current GLBHC policy. Attendance at various training events may be required.
GLBHC is an equal opportunity employer and prohibits discrimination and or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and or local laws.
