Receptionist

GLC Business Services is a 33 year old Family Owned company. We are a provider of on-site support services (BPO or Business Process Outsourcing) for professional service firms across the country and management consulting services to the legal industry. We thrive on our outstanding client service and expertise. That is how our clients are able to feel so comfortable in the fact that our motto is :

Consider it Done!

How will working for GLC benefit YOU?

Not only will you be a part of a wonderful family owned business that treats you as such but GLC offers great benefits as well. We offer Competitive Benefits, 401K matching, PTO, Insurance Benefits, and Training that allows you to gain valuable experience.

We are trying to ensure we are bringing the right kind of individual to join our team.

Are YOU the right fit for us?

Do YOU have the right personality to become part of our family?

Are YOU a loyal and dedicated individual?

Does YOUR work ethic typically outshine the ones around you?

Are YOU ready for a career and not just a job?

If YES to these questions then apply now!

21-22 / hr

Full / Part Time Positions

Monday thru Friday schedule Must be able to work 8am -5pm

JOB SUMMARY :

Full-time (40 hrs. / wk.; Mon-Fri. 8 : 00 am-5 : 00 p.m.) This non-exempt position provides effective client service, hospitality, and reception support. The receptionist will be responsible for answering incoming calls, determining their nature, and directing callers to the appropriate destination. The Receptionist will also greet and direct clients and visitors upon entering the office and handle parking validations.

Essential Duties :

• Professionally answer and direct all incoming calls. Respond promptly to all phone calls, e-mails, and written correspondence.
• Assist and greet internal / external clients professionally and hospitably and direct guests to the appropriate location within the Firm.
• Provide general information and validate parking for clients.
• Verifying employee identification and issuing visitor passes.
• Maintaining and scheduling conference rooms.
• Maintaining the waiting area, lobby, or other public areas.
• Remain aware of the location of office personnel for the purpose of transferring calls or relaying messages.
• Responsible for general upkeep of the reception, conference rooms, and break areas.
• Assist with scheduling of visiting attorney offices and conference rooms.
• Provide assistance to ensure that last-minute changes are communicated to all appropriate departments and update room reservation(s) in the Event Management System (EMS) when necessary.

Other duties include :

Qualifications

Knowledge / Experience

The Receptionist position requires two to five years of customer service or related experience. Must have experience working in an Office environment and intermediate knowledge of computer and e-mail systems, specifically the Microsoft Office Suite (Word, Excel, Outlook). You should also have general knowledge of telephone etiquette.

Skills

The Receptionist position requires typing at 50 WPM. Excellent verbal and written communication skills, organizational skills, and a customer service drive are essential. The ability to multitask, professional presentation and appearance, punctuality, and ability to

work independently on assigned tasks, as well as to accept direction on given assignments are also required.

Education

High school diploma or equivalent required.

Physical Demands

Must be able to move around the office up to 10% of the time to make copies, fax, file, etc. Remains stationary at least 90% of the time. This position operates computers regularly and other office productivity machines (e.g., fax machines, copiers, printers, etc.) as needed. Occasionally required to move documents or files weighing up to 25 lbs. This position requires constant communication and exchange of information with the Firm's attorneys, clients, and staff. This position must be able to inspect and observe information on a computer screen at least 90% of the time.

Salary : $21 - $22