Manager, Sales Systems & Analytics

About the Company 

Brickworks North America is a wholly owned subsidiary of Brickworks Limited which is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding A$2.5 billion, and operates across 3 core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia and has a significant presence in USA.

Founded in 1890, Glen-Gery Corporation is one of the nation’s largest brick manufacturers and operates nine brick manufacturing facilities and one manufactured stone facility. Glen-Gery products are sold nationally through a network of over 500 distributors as well as in Canada. Since entering the USA in 2018, Brickworks have acquired Sioux City Brick, Redland Brick and the distribution business of Southfield Corporation in Illinois and Indiana (Illinois Brick, Indiana Brick). The combined North American business now has more than 1,000 employees, operates across 40 locations, including 8 brick plants (Glen-Gery), 25 masonry supply center/retail locations (Brickworks Supply) and 3 Design Studios (Brickworks).

Basic Function:

The Manager, Sales Systems & Analytics is responsible for supporting the business through managing and optimizing the business systems to create and distribute insightful and actionable business information to the sales team and business stakeholders.  This role will oversee the data transaction flow of the sales processes, from CRM sales pipeline origination to sales transaction execution, with primary focus on Salesforce, JD Edwards, Power BI, and other reporting tools.

This position will provide strategic business analysis services to business partners, while working closely with the business units to gain an in-depth understanding of the business strategy, processes, and the context in which the business operates. This role will be key to understanding, documenting, and implementing business systems capabilities needed to address these business opportunities.  This role will be critical to develop and evolve from Excel-based reporting to a cloud-based data warehouse connected to Power BI for front-end analysis.

This individual will function as a business liaison between Executive leadership, Sales management, IT groups and other business partners while providing remote and onsite assistance to resolve user problems, as well as identifying opportunities to further leverage sales reporting technology. 

HIGHLIGHTS OF SPECIFIC RESPONSIBILITIES (NOT ALL INCLUSIVE)

• Business Requirements Gathering: Meet with departmental stakeholders and end users to define business requirements, reporting, and systems goals. Facilitate discussions among business owners to understand problem statements and finalize requirements for approval. Translate business requirements to functional and technical designs.  Collaborate with a Global IT Support team when necessary to implement Salesforce or JDE Edwards updates to achieve reporting results.

• Reporting: Develop and implement business required sales reporting, dashboards, and market analysis to make strategic decisions. Work closely with sales teams and other users to understand their processes and procedures to identify analytical reporting needed to effectively manage daily, monthly, and annual business requirements. Develop automated reporting tools to fulfill standardized report cadence and user defined dashboards allowing team members to “Self-serve” analytics. Lead sales teams in sales budget planning workflow in alignment with the financial planning process. Support the sales team and other leaders with ad-hoc information requests tailoring data into actionable business information. Strong understanding of financial software systems and objects/data (JD Edwards preferred), testing updates and enhancements as needed.
• Business Strategy: Conduct national and global market assessments leveraging industry and economic data sources.  Compare business performance to market climate through trend analysis, identifying opportunities for growth and risks for consideration of leadership team.
• Hands-on Systems Development: Ongoing systems development and enhancements will be required to support evolving business information needs. Assess data required to fulfill reporting requirements then identify and implement applicable system enhancements to fulfill expectations. Support master data updates and data collection from JD Edwards and Salesforce – assisting with integrations, automations, QA and troubleshooting efforts. Support any managed packages within Salesforce, JD Edwards and reporting tools, ensuring seamless integration and functionality impacting reporting and related data.
• Ongoing System Maintenance: Update customer and sales representative assignments to align with sales channel changes. Conduct regular system and user permission audits to identify and resolve issues and access changes promptly. Collaborate with cross-functional teams to implement system updates and improvements. Monitor system performance and proactively address potential issues.
• Process Documentation: Document existing business processes related to systems and identify areas for improvement. Create comprehensive process documentation to guide users and support ongoing training efforts. Update documentation to reflect changes in processes or system configurations.  Provide training to staff, as necessary.
• Data Integrity: Implement and enforce data quality standards to ensure accuracy and consistency. Perform regular data validation checks / create “exception reports” to address any discrepancies in audit. Collaborate with stakeholders to define and maintain data governance practices.
• Operational Efficiency: Analyze business processes and systems to identify opportunities for operational improvements. Eliminate redundancy in reporting deliverables. Collaborate closely with stakeholders to streamline workflows and optimize system usage. Recommend solutions to enhance overall operational efficiency.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s Degree (Finance/Accounting, Business Administration, Data Science, or Information Technology field preferred).
• Eight years of experience in technical/functional support of business analytics and Salesforce or related CRM.
• Advanced Microsoft Power BI, Excel, and Power Point knowledge, data modeling, & reporting.
• Exposure to technical development and architecture of cloud-based data warehouses (Snowflake preferred)
• Ability to develop and troubleshoot reports from multiple data sources.
• Strong analytical and organizational skills.
• Effective communication skills (written and verbal), and other interaction skills necessary for coordinating with sales, manufacturing, marketing, finance, and corporate departments.
• Excellent time management skills balancing multiple projects and support commitments.

TECHNICAL AND FUNCTIONAL REQUIREMENTS

• Back-end JDE Edwards, Salesforce, or similar system administration is preferred.
• Experience in Power BI, and cloud-based data warehouse integration and reporting (IBM Cognos Analytics systems is a plus).
• Proficiency with business process gap analysis in the areas of Finance, Sales, Customer Service, and Retail Operations.
• Able to elicit business requirements and translate them to software vendors or Global IT function following organization defined change management practices.
• Strong understanding of the Customer Lifecycle, from lead to invoice, via both inside and outside sales opportunities.
• Proficiency with analyzing, developing, and implementing workflows and process automation.
• Experience with data integration a plus.
• Ability to conduct user training, both in person and remotely.
• The ideal candidate will possess the analytical, technical, and organizational skills to facilitate, design and implement business solutions.