Massage Treatment Manager

About Glen Ivy:

We pride ourselves on being everyones resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy guarantees to make your day special, seamless and above all unforgettable.

Benefits/Perks at Glen Ivy:

• Resort privileges- employees get in for free!

• Friends and Family Resort rate

• 50% off services

• 30% off retail

• Birthday gift card

• 12 weeks of summer giveaways

• Paid sick time

• 1.5 pay on select holidays

• Medical/Dental/Vision/Life insurance (FT/PT only)

• 401k benefits

Hours of operation:

• Monday-Sunday 9am-5pm (November-April)

• Monday-Thursday 9am-5pm and Friday-Sunday 9am-9pm (May-October)

Position Summary:

The Massage Treatment Manager oversees the experience of all Glen Ivy guests, from the initial greeting to the warm farewell. He or she will manage the daily work habits and operations of the Massage Therapists, as well as assist in daily oversight of the Spa Concierge, Spa Attendants, Estheticians and Nail Technicians. Promotes the core values of the company and embodies the vision, mission, values and commitments it stands for. The Massage Treatment Manager will guide the team into a vibrant, accountable group with a high sense of urgency and guest focused sensibility by leading the team with hands-on approach and high-visibility. The Massage Treatment Manager will ensure the Massage buildings are clean, well-stocked and beautifully merchandised.

Position Qualification Requirements:

Education/Training: High School diploma required. Some college preferred, with a concentration in Hospitality Management a plus, CPR Preferred. Current license in Massage Therapy or Cosmetology preferred but not required. Member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred.

Experience:

1-2 years hospitality experience preferred

1-2 years Management experience preferred

1-2 years Massage Therapy preferred

Resort/Spa experience, a plus

Experience with POS software, a plus

Job-Related Skills:

Exceptional Guest Service

Merchandising

Leadership

Business-minded decision making

Motivation

Sales development

Financial Management: inventory, sales reports, forecasting and planning

Proficient in excel, word, and outlook, and retail point of sales system

Excellent communication

Essential Duties & Responsibilities:

Guide and train staff

Assist in training on product knowledge, brand identity, general Resort information and Sales techniques

Support and nurture employees in developing their skills

Manage and motivate the team to meet/exceed daily, weekly and monthly goals

Maintain knowledge of current trends in the massage/resort/wellness industries and share with the team

Ensure the team attends required meetings: sales, safety, monthly dept., and participate as needed

Assist in the interview process; interview potential staff and complete necessary paperwork to fill open positions

Address inter-department compliance issues, with the assistance of the Spa Manager when appropriate

Assist in overseeing physical inventories and regular cycle counts

Work with Warehouse and Purchasing Coordinator to ensure all products are ordered and received

Work closely with vendor partners and ensure the dynamic of the relationship remains strong

Ensure staff is able to take proper lunch breaks and provide coverage as needed for Breaks

Adjust and maintain the schedules of employees

Constant review of profitability

Collaborate with all Departments

Assist in other Spa Service areas and work closely with all leaders

Respond to guest concerns in a professional and compassionate manner

Monitor and report guest count throughout the day and recommend/make adjustments to staffing levels as needed

Send out Spend per Guest (SPG) and Massage initiatives at designated times

Lead or participate in the morning kick-off meeting.

Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie

Perform Room checks and document violations

Create, edit and update Glen Ivy Way documents

Opening and Closing Manager duties as needed

Weekly or daily Update and recap to Director of Spa on Massage items

Completion of Purchase orders

Selection and purchasing of all retail and professional inventory for the Massage

Motivation of staff and management of staff incentives

Area walks for stock and cleanliness

Assist in the delivery of the Marketing Calendar initiatives

Communication to staff any and all pertinent information

Attend trade shows

Participate in the Quarterly department meetings

Additional Duties & Responsibilities:

Keep a with pleasure attitude

Optimize room utilization to increase the profitability of spa services

Keep record of treatment room equipment maintenance/inventory

Post positive guest comments from survey for employees to review

Approve/deny employee time off based on business needs

Meet labor budget

Deliver routine coaching, performance improvement plan counselings and corrective actions

Ensure current licensing, continuing education and license renewals are up to date

Understand and support skincare retail sales minimums

Oversee product control using the first in first out policy

Complete service providers Balanced Score Cards

Update quarterly schedule alignment based on Balanced Score Card number within the job families

Visit service buildings continuously

Build and maintain strong relationships with individual employees

Assist in any activity deemed necessary for the normal operations of the service provider departments

Maintain appropriate decorum, appearance and professionalism at all times

Follow all company guidelines, procedures, and safety requirements

Employee recognition

Act as Manager on Duty as needed

Address guest concerns with employees and log on the infractions log

Perform massage and body services as needed (if licensed)

Be familiar with Service Protocols.