Massage Treatment Supervisor

Description

Position Summary:  

The Massage Treatment Supervisor oversees the experience of all Glen Ivy guests, from the initial greeting to the warm farewell. He or she will supervise the daily work habits and operations of the Massage Therapists, as well as assist in daily oversight of the Spa Concierge, Spa Attendants, Estheticians and Nail Technicians. Promotes the core values of the company and embodies the vision, mission, values and commitments it stands for. The Massage Treatment Supervisor will guide the team into a vibrant, accountable group with a high sense of urgency and guest focused sensibility by leading the team with hands-on approach and high-visibility. The Massage Treatment Supervisor will ensure the Massage buildings are clean, well-stocked and beautifully merchandised.  

Education/Training:  High School diploma required.  Some college preferred, with a concentration in Hospitality Management a plus, CPR Preferred. Current license in Massage Therapy or Cosmetology preferred but not required. Member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred.  

  Experience:  

Hospitality experience preferred  

1 year leadership experience preferred  

Massage Therapy preferred 

Resort/Spa experience, a plus  

Experience with POS software, a plus 

Job-Related Skills: 

Exceptional Guest Service  

Merchandising  

Leadership 

Motivation  

Sales development  

Financial Management: inventory, sales reports, and planning 

Proficient in excel, word, and outlook, and retail point of sales system  

Excellent communication  

Essential Duties & Responsibilities: 

Guide and train staff  

Assist in training on product knowledge, brand identity, general Resort information and Sales techniques  

Support and nurture employees in developing their skills  

Supervise and motivate the team to meet/exceed daily, weekly and monthly goals  

Research current trends in the massage/resort/wellness industries and share with the team  

Ensure the team attends required meetings: sales, safety, monthly dept., and participate as needed 

Assist in the interview process; interview potential staff and complete necessary paperwork to fill open positions 

Address inter-department compliance issues, with the assistance of the Massage Treatment Manager when appropriate  

Assist in overseeing physical inventories and regular cycle counts  

Work with Warehouse and Purchasing Coordinator to ensure all products are ordered and received  

Work closely with vendor partners  

Ensure staff is able to take proper lunch breaks and provide coverage as needed for Breaks 

Adjust and maintain the schedules of employees  

Collaborate with all Departments 

Assist in other Spa Service areas and work closely with all leaders 

Respond to guest concerns in a professional and compassionate manner 

Send out Snapshot of the following days appointments 

Lead or participate in the morning kick-off meeting.  

Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie  

Assist in Room checks and document violations 

Create, edit and update Glen Ivy Way documents 

Opening and Closing Manager duties as needed 

Daily Update and recap to Director of Spa on Massage items (End of Day) 

Completion of Purchase orders  

Create Purchase orders for retail and professional inventory for the Massage department 

Motivate staff and manage staff incentives 

Area walks for stock and cleanliness 

Frequent check-in’s of the buildings 

Assist Spa Concierge and Spa Attendants and give direction as needed 

Assist in the delivery of the Marketing Calendar initiatives 

Communication to staff any and all pertinent information 

Attend trade shows 

Participate in the Quarterly department meetings 

Additional Duties & Responsibilities: 

Keep a with pleasure attitude  

Optimize room utilization to increase the profitability of spa services 

Assist in keeping record of treatment room equipment maintenance/inventory 

Post positive guest comments from survey for employees to review 

Approve/deny employee time off based on business needs 

Meet labor budget 

Deliver routine coaching, performance improvement plan counseling’s and corrective actions with another leader present 

Ensure current licensing, continuing education and license renewals are up to date 

Understand and support retail sales minimums 

Oversee product control using the first in first out policy 

Assist in completing service provider’s Balanced Score Cards 

Update quarterly schedule alignment based on Balanced Score Card number within the job families 

Visit service buildings continuously 

Build and maintain strong relationships with individual employees  

Assist in any activity deemed necessary for the normal operations of the service provider departments  

Maintain appropriate decorum, appearance and professionalism at all times 

Follow all company guidelines, procedures, and safety requirements 

Act as Manager on Duty as needed 

Address guest concerns with employees and log on the infractions log 

Perform massage and body services as needed (if licensed) 

Be familiar with Service Protocols 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.) 

Qualifications

Salary : $20