Massage Treatment Supervisor

Position Summary:

The Massage Treatment Supervisor oversees the experience of all Glen Ivy guests, from the initial greeting to the warm farewell. He or she will supervise the daily work habits and operations of the Massage Therapists, as well as assist in daily oversight of the Spa Concierge, Spa Attendants, Estheticians and Nail Technicians. Promotes the core values of the company and embodies the vision, mission, values and commitments it stands for. The Massage Treatment Supervisor will guide the team into a vibrant, accountable group with a high sense of urgency and guest focused sensibility by leading the team with hands-on approach and high-visibility. The Massage Treatment Supervisor will ensure the Massage buildings are clean, well-stocked and beautifully merchandised.

Education/Training: High School diploma required. Some college preferred, with a concentration in Hospitality Management a plus, CPR Preferred. Current license in Massage Therapy or Cosmetology preferred but not required. Member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred.

Experience:

Massage Therapy experience required

Hospitality experience preferred

1 year leadership experience preferred

Resort/Spa experience, a plus

Experience with POS software, a plus

Job-Related Skills:

Exceptional Guest Service

Merchandising

Leadership

Motivation

Sales development

Financial Management: inventory, sales reports, and planning

Proficient in excel, word, and outlook, and retail point of sales system

Excellent communication

Essential Duties & Responsibilities:

Guide and train staff

Assist in training on product knowledge, brand identity, general Resort information and Sales techniques

Support and nurture employees in developing their skills

Supervise and motivate the team to meet/exceed daily, weekly and monthly goals

Research current trends in the massage/resort/wellness industries and share with the team

Ensure the team attends required meetings: sales, safety, monthly dept., and participate as needed

Assist in the interview process; interview potential staff and complete necessary paperwork to fill open positions

Address inter-department compliance issues, with the assistance of the Massage Treatment Manager when appropriate

Assist in overseeing physical inventories and regular cycle counts

Work with Warehouse and Purchasing Coordinator to ensure all products are ordered and received

Work closely with vendor partners

Ensure staff is able to take proper lunch breaks and provide coverage as needed for Breaks

Adjust and maintain the schedules of employees

Collaborate with all Departments

Assist in other Spa Service areas and work closely with all leaders

Respond to guest concerns in a professional and compassionate manner

Send out Snapshot of the following days appointments

Lead or participate in the morning kick-off meeting.

Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie

Assist in Room checks and document violations

Create, edit and update Glen Ivy Way documents

Opening and Closing Manager duties as needed

Daily Update and recap to Director of Spa on Massage items (End of Day)

Completion of Purchase orders

Create Purchase orders for retail and professional inventory for the Massage department

Motivate staff and manage staff incentives

Area walks for stock and cleanliness

Frequent check-in’s of the buildings

Assist Spa Concierge and Spa Attendants and give direction as needed

Assist in the delivery of the Marketing Calendar initiatives

Communication to staff any and all pertinent information

Attend trade shows

Participate in the Quarterly department meetings

Additional Duties & Responsibilities:

Keep a with pleasure attitude

Optimize room utilization to increase the profitability of spa services

Assist in keeping record of treatment room equipment maintenance/inventory

Post positive guest comments from survey for employees to review

Approve/deny employee time off based on business needs

Meet labor budget

Deliver routine coaching, performance improvement plan counseling’s and corrective actions with another leader present

Ensure current licensing, continuing education and license renewals are up to date

Understand and support retail sales minimums

Oversee product control using the first in first out policy

Assist in completing service provider’s Balanced Score Cards

Update quarterly schedule alignment based on Balanced Score Card number within the job families

Visit service buildings continuously

Build and maintain strong relationships with individual employees

Assist in any activity deemed necessary for the normal operations of the service provider departments

Maintain appropriate decorum, appearance and professionalism at all times

Follow all company guidelines, procedures, and safety requirements

Act as Manager on Duty as needed

Address guest concerns with employees and log on the infractions log

Perform massage and body services as needed (if licensed)

Be familiar with Service Protocols

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)