What are the responsibilities and job description for the Leasing Agent position at Glendale Realty Services Group?
Glendale Communities is a local multi-family property management company based in WNY that develops, acquires, invests in, and manages a wide range of multifamily properties. Our mission is to provide first-rate resident living experience and a people-first work environment for our team members. Glendale's professional staff is committed to providing the highest quality management services and housing options with over 4,000 apartments in great locations throughout WNY, Rochester and the Southeast.
Leasing Agent
Job Summary:
Leasing Agents at Glendale are key members of the office team, they are forefront of the leasing office and promote positive customer service. They strive to effectively sell and lease vacant apartments as well as manage resident feedback. The Leasing Agent will show apartments to potential renters, lease apartments to qualified applicants, renew leases with current tenants, and perform managerial duties concerning the property as directed.
Duties/Responsibilities:
- Provide courteous, efficient handling of all prospect and resident phone calls.
- Greet prospects and show vacant and/ or model apartments.
- Provide consistent application of policies and procedures.
- Assist Property Manager in creating and implementing advertisements in media.
- Assist Property Manager in generating leads with a focus on converting leads into rentals.
- Prepare required paperwork to process and move in prospective residents.
- Have thorough knowledge of lease terms, addendums, and community policies.
- Have knowledge of current market conditions.
- Know the geographical area of the community and be able to give location directions, as well as pertinent information about the community.
- Assist in preparation and delivery of resident lease renewals.
- Assist in collection and posting of rent checks.
- Take service requests from residents and coordinate work orders with the Maintenance Department.
- Assist in planning and implementing community events to encourage resident retention.
- Assist in ensuring the property always has good "curb appeal" by reporting unusual or extraordinary circumstances.
Required Skills/Abilities:
- Valid driver's license, clean driving record and personal vehicle required.
- Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
- Excellent interpersonal skills with good sales and customer service skills.
- Excellent verbal and written communication skills.
- Detail-oriented and organized.
- Excellent verbal and written communication skills.
- Detail-oriented and organized.
- Excellent verbal and written communication skills.
- Detail-oriented and organized.
Education and Experience:
- High school diploma or equivalent required.
- Real estate sales license preferred.
- At least two years of related experience required, customer service, sales, administrative, etc.
- Prior experience in apartment leasing is preferred.
Benefits:
- Paid Holidays
- Paid Time Off
- Health, Dental & Vision Insurance
- Life Insurance
- 401(k)
- 401(k) Matching
- Annual Bonus/Raise Eligible
Glendale Development provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Glendale Development complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
