What are the responsibilities and job description for the Leasing Agent position at Glendale Realty Services Group?
Glendale Communities is a local multi-family property management company based in WNY that develops, acquires, invests in, and manages a wide range of multifamily properties. Our mission is to provide first-rate resident
living experience and a people-first work environment for our team members. Glendale's professional staff is committed to providing the highest quality management services and housing options with over 4,000 apartments in
great locations throughout WNY, Rochester and the Southeast.
Leasing Agent - Job Summary:
The Leasing Agent plays a key role at Glendale as the first point of contact with prospective residents, walking them through the leasing process, conduct tours and apartment showings and providing a positive experience. The leasing agent is responsible for showing apartments to potential renters, leasing apartments to qualified applicants, renewing leases with current tenants, and performing administrative/office duties concerning the property as directed. This is a temporary position with potential to become permanent. If you enjoy working with people, have a customer services and sales mindset and are eager to join the world of real estate and property management, we want to hear from you!
Duties/Responsibilities:
- Provide courteous, efficient handling of all prospect and resident phone calls.
- Greet prospects and show vacant and/ or model apartments.
- Provide consistent application of policies and procedures.
- Assist Property Manager in creating and implementing advertisements in media.
- Assist Property Manager in generating leads with a focus on converting leads into rentals.
- Prepare required paperwork to process and move in prospective residents.
- Have thorough knowledge of lease terms, addendums, and community policies.
- Have knowledge of current market conditions.
- Know the geographical area of the community and be able to give location directions, as well as pertinent information about the community.
- Assist in preparation and delivery of resident lease renewals.
- Assist in collection and posting of rent checks.
- Take service requests from residents and coordinate work orders with the Maintenance Department.
- Assist in planning and implementing community events to encourage resident retention.
- Assist in ensuring the property always has good "curb appeal" by reporting unusual or extraordinary circumstances.
- Maintain the integrity of the community by ensuring confidentiality of resident and company information.
Required Skills/Abilities:
- Valid driver's license, clean driving record and personal vehicle required.
- Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
- Excellent interpersonal skills with good sales and customer service skills.
- Excellent verbal and written communication skills.
- Detail-oriented and organized.
- Previous Leasing Agent or Real Estate Salesperson experience preferred.
- 2 yrs. minimum related exp.: Hospitality, Office/Administrative, Customer Services, Sales
Education and Experience:
- High school diploma or equivalent required.
- Real estate sales license preferred.
- At least two years of related experience required.
- Prior experience in apartment leasing is preferred.
Benefits:
- Paid Holidays
- Paid Time Off
- Health, Dental & Vision Insurance
- Life Insurance
- 401(k)
Physical Requirements:
Prolonged periods sitting at a desk, working on a computer, standing, and walking, giving tours, and meeting with potential tenants.
Must be able to lift up to 15 pounds at times.
Must be able to traverse a variety of properties with stairs and in a variety of weather.
Must be able to work weekends and/or evenings on a rotating schedule.
